Bank transfer payments

Learn about bank transfers and managing payments with the customer balance.

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Bank transfers provide a safe way for customers to send money over bank rails. When accepting bank transfers with Stripe, you provide customers with a virtual bank account number that they can push money to from their own online bank interface or in-person bank branch. Stripe uses this virtual account number to automate reconciliation and prevent exposing your real account details to customers.

Bank transfer methods

Stripe supports the following bank transfer methods:

JPY bank transfers in Japan
GBP bank transfers in the UK
EUR bank transfers in SEPA countries
MXN bank transfers in Mexico
USD bank transfers in the US

Please contact us to request another bank transfer method.

Get started

You don’t have to integrate Bank Transfers and other payment methods individually. If you use our front-end products, Stripe automatically determines the most relevant payment methods to display. Go to the Stripe Dashboard and enable Bank Transfers. To get started with one of our hosted UIs, follow a quickstart:

Checkout: Our pre-built, hosted checkout page.
Elements: Our drop-in UI components.

Other payment products

The following Stripe products also let you add Bank Transfers from the Dashboard:

Checkout requirement

Enabling bank transfers on the checkout page requires specifying the customer in the checkout session.

If you prefer to manually list payment methods, or want to learn more about how bank transfers work with invoicing and subscriptions, see the following guides:

Customer balance

Unlike most payment methods, bank transfers don’t allow you to control the amount a customer sends to you, which means that customers might send too much or too little money by accident. To manage common overpayment and underpayment issues, Stripe holds your customer’s bank transfers in a customer balance that you can reconcile payments from. This allows you to track how much your customers owe, regardless of how much or how often they send funds. If funds are held in the customer balance for more than 75 days, Stripe automatically attempts to return the funds to the customer’s bank account. For further information on what happens when funds remain unreconciled, see the reconciliation documentation.

International payments

Bank transfers users in the United States can accept international wire transfers (SWIFT). International wire transfers may incur fees on the way to Stripe, which can result in an amount received that’s less than what the customer originally sent. Stripe-incurred fees appear on the balances page in the Dashboard, alongside other relevant Stripe fees. The amount shown in the cash balance is the amount that Stripe received from the customer.

International transfers can take a longer period of time to settle into the customer balance.

Stripe doesn’t support refunds for international wires. You’re responsible for executing any refunds related to these payments.

Note on currencies

The accounts that support international payments only support their own currency. For example, US accounts support SWIFT transfers in USD only.

Refunds

You can refund customer balance payments:

Directly to the customer’s bank account
Back to the customer’s cash balance, where the refund can be used towards another customer balance payment

To refund to the customer’s bank account, Stripe requires the customer’s bank account details. In some cases, Stripe receives these details when the customer transfers funds. When these details aren’t available, Stripe sends an email to the customer to collect bank account details and initiate a transfer when we receive those details.

If your customer has excess funds in their customer balance, you can initiate a return of funds through the Dashboard or the API. For more information, see Refund bank transfer payments.

Funding instructions

You can show bank account details to your customer before they make their first payment through the Dashboard or the API. See Funding instructions for more details.

Sender information

You can determine the sender details of an incoming bank transfer through either the Dashboard or the API. Those details can include the name of the sender, the reference, and the network through which the transfer arrived.

In the Dashboard, navigate to the customer’s page.
Under Payment Methods, expand the cash balance tab.
Open the Cash Balance page by clicking View balance details.

Payment methods section

On the cash balance page, the Transactions section displays a list of the customer’s incoming and outgoing cash balance transactions.

List of all customer cash balance transactions

Incoming transfers have type Funding. Find the transfer you’re interested in and open its details page by clicking its description.

Funding details sender information

Connect

Stripe Connect can be used with bank transfers to process payments on behalf of connected accounts. Connect platforms can use bank transfers with any type of charges.

The on_behalf_of attribute isn’t supported.

Accepting bank transfer payments as the connected account

Direct charges require the connected account itself (not the platform) to have activated the bank transfers payment method – Connect platforms can use the relevant bank transfers capability to determine whether this is the case for a connected account. Standard Connect accounts can request the relevant capability from their Stripe Dashboard.

Activation process

The process varies by country, but in general for bank transfer payments, the required information is the same as what’s necessary to activate a Stripe account for payments. If the account doesn’t fulfil all the required information, the capability remains inactive with any issues highlighted on the capability object in the requirements.currently_due and requirements.disabled_reason fields until these issues have been addressed. After all the highlighted issues are resolved, the capability’s status changes to active, unless there are issues activating the account in general, in which case Stripe sends the Connect platform owner an email.

Product support

Payment method	Connect	Checkout	Payment Links	Payment Element	Express Checkout Element	Mobile Payment Element	Subscriptions	Invoicing	Customer Portal
Bank transfers		^1,2

¹ Not supported when using Checkout in subscription mode.
² Not supported when using Checkout in setup mode.

API support

Payment method	API enum	PaymentIntents	SetupIntents	Manual capture	Setup future usage¹	Requires redirect²
Bank transfers	`customer_balance`					No

¹ Cards and bank debit methods including SEPA debit, AU BECS direct debit, and ACSS debit support both on_session and off_session with setup future usage. All other payment method types either don’t support setup_future_usage or only support off_session.
² Payment methods might require confirmation with return_url to indicate where Stripe should redirect your customer after they complete the payment.

Unsupported businesses

Stripe can’t accept payments for certain types of businesses. In addition to the Restricted Business list, Stripe doesn’t support bank transfers if your business falls into any of the following categories:

Automated Cash Disburse
Manual Cash Disburse
Miscellaneous and Specialty Retail Stores

Unsupported products and features

Bank transfers don’t support Payment Links.