Vouchers

With vouchers, customers complete online purchases in-person at authorized locations like convenience stores. Vouchers are often used by:

• Businesses with customers that don’t have cards or bank accounts.
• Retailers with consumers in countries like Mexico, where card authorizations rates are low and offering a backup payment option improves conversion.

Vouchers might not be a good fit for your business if:

• You deliver goods immediately after checkout. Some customers may not complete payment and it can take 1 business day to receive a payment confirmation.
• You need to send refunds. Not all vouchers support refunds. Some businesses create separate processes to credit customers who ask for a refund directly.

Payment flow

When a customer chooses a voucher method for payment, they receive a digital voucher through email or in an app with a transaction summary and a voucher code. The customer scans the voucher code at an authorized location like a convenience store and pays in-person, often with cash.

Product support

All voucher methods work on PaymentIntents. We build hosted voucher experiences for you to simplify your integration. Contact us to request a new voucher method.

Migrating from the Sources or Tokens APIs

If you currently use the Sources or Tokens API, see migrating to PaymentIntents to use the latest integrations.