Change the owner of a connected account

The ability to change a connected account’s owner depends on the account’s Dashboard access:

• Full Stripe Dashboard: Only the current account owner can transfer ownership to someone else. If the current owner is unreachable, or no longer has access to the Dashboard, contact Stripe Support.
• Express Dashboard: The current account owner can transfer ownership to someone else. If the current owner is unreachable, or no longer has access to the Dashboard, your platform administrator can change the owner.
• No Stripe-hosted Dashboard: Your platform administrator is responsible for managing ownership of the connected account.

Ownership change verification

You must verify the legitimacy of connected account ownership changes that your platform administrators make. Before changing the owner of a connected account, verify the account’s business information, as well as the identities and email addresses of the current and new owners. Contact the connected account to confirm the change, and collect documentation of the new owner’s business affiliation and authorization for them to take over the account.

The new owner’s email address can’t be associated with a Stripe account that was created with Single Sign-On (SSO). If the address they provide is associated with a Stripe SSO account, they must provide a different one.

Accounts without Dashboard access

For accounts with no Stripe-hosted Dashboard access, including Custom accounts, change the account owner using the API or from the account detail page in your platform Dashboard.

Accounts with Express Dashboard access

For accounts with Express Dashboard access, follow this procedure:

1. Open the connected account details page in your Dashboard.
2. Click the overflow menu () and select Transfer account owner.
3. Enter the new account owner’s email address.
4. Accept the terms and conditions. Your platform is responsible for any risk associated with the transfer.
5. Click Transfer ownership.
6. Complete a two-factor authentication (2FA) challenge.

If the new owner’s email address is associated with a Stripe account that has access to the connected account, they immediately become the account owner. Otherwise, they receive an email inviting them to take ownership of the connected account. If their email address isn’t associated with a Stripe account, the email also invites them to create a Stripe account.

If ownership doesn’t change immediately, your Dashboard displays a Pending transfer badge on the connected account’s email address until the new owner accepts the invitation.

Cancel an account ownership transfer

To cancel a pending account transfer invitation, open the connected account details page in your Dashboard and do one of the following:

• Click the overflow menu () and select Cancel ownership transfer.

• In the account profile section, click the Transfer pending badge next to the owner email address and select Cancel transfer.