# Pagos con PromptPay

Learn about PromptPay, a popular payment method in Thailand.

PromptPay is a Thailand based payment method that allows customers to make a payment using their preferred app from participating banks.

Customers see a QR code when checking out with PromptPay. They complete the payment by scanning it using a Thailand bank app. You receive confirmation from Stripe instantly when they complete the payment.

#### Propiedades del método de pago

- **Ubicaciones de los clientes**

  Tailandia

- **Moneda de pago**

  THB

- **Confirmación del pago**

  Iniciada por el cliente

- **Familia de métodos de pago**

  Pagos en tiempo real

- **Billing support**

  Sí

- **Soporte de Connect**

  Sí

- **Aceptación de disputas**

  [Not applicable](https://docs.stripe.com/payments/promptpay.md#disputed-payments)

- **Manual capture support**

  No

- **Rembolsos/rembolsos parciales**

  [Yes / Yes](https://docs.stripe.com/payments/promptpay.md#refunds)

#### Business locations

Stripe accounts in the following countries can accept PromptPay payments:

- TH

#### Product support

- Connect
- Checkout1

- Payment Links
- Elements2,3

- Subscriptions4

- Invoicing4

1Not supported when using Checkout in subscription mode or setup mode.2Express Checkout Element doesn’t support PromptPay.3Mobile Payment Element only supports PromptPay on iOS.4Invoices and Subscriptions only support the [send_invoice](https://docs.stripe.com/api/invoices/object.md#invoice_object-collection_method) collection method.

## Flujo de pago
![](https://b.stripecdn.com/docs-statics-srv/assets/checkout.4af16ecfd4f0a3f4044c56d6100c4a42.svg)

1. Selects PromptPay at checkout
![](https://b.stripecdn.com/docs-statics-srv/assets/scan.2074e5bcfa4b800f9f8b7414c886cc49.svg)

2. Scans displayed QR code with preferred app
![](https://b.stripecdn.com/docs-statics-srv/assets/authorize.3d8b09a8035d24ad7cb68d6f57552a1e.svg)

3. Authorizes payment
![](https://b.stripecdn.com/docs-statics-srv/assets/success.1ee3b6d34d944693e654e84f6d1be9f3.svg)

4. Gets notification that payment is complete

## Empezar

No tienes que integrar PromptPay y otros métodos de pago individualmente. Si utilizas nuestros productos front-end, Stripe determina automáticamente los métodos de pago más relevantes que se mostrarán. Ve al [Dashboard de Stripe](https://dashboard.stripe.com/settings/payment_methods) y habilita PromptPay. Para empezar a usar una de nuestras interfaces de usuario alojadas, sigue los pasos de inicio rápido:

- [Checkout](https://docs.stripe.com/checkout/quickstart.md): Nuestra página de compras prediseñada y alojada.
- [Elements](https://docs.stripe.com/payments/quickstart-checkout-sessions.md): nuestros componentes de interfaz de usuario (IU) insertables.

### Otros productos de pago

Los siguientes productos de Stripe también te permiten agregar PromptPay desde el Dashboard:

- [Invoicing](https://docs.stripe.com/invoicing/no-code-guide.md)
- [Payment Links](https://docs.stripe.com/payment-links.md)
- [Suscripciones](https://docs.stripe.com/billing/subscriptions/overview.md)

> Invoices and Subscriptions only support the `send_invoice` [collection method](https://docs.stripe.com/api/invoices/object.md#invoice_object-collection_method).

If you prefer to manually list payment methods, learn how to [manually configure PromptPay as a payment](https://docs.stripe.com/payments/promptpay/accept-a-payment.md).

## Rembolsos

Stripe supports refunds of PromptPay payments either through the [Dashboard](https://dashboard.stripe.com/payments) or [API](https://docs.stripe.com/api.md#create_refund). To complete a refund, your customer must tell us where to return the funds. Stripe automatically contacts the customer at the email address provided at time of PaymentIntent confirmation and requests refund account information from them. Your customer must provide the account number of the bank account from which the payment was made, otherwise the refund might fail. We process the refund automatically after receiving the refund account information.

## Descripciones de los cargos en el extracto bancario

PromptPay doesn’t support customized statement descriptors, and it ignores the value specified in the [statement_descriptor](https://docs.stripe.com/api/payment_intents/create.md#create_payment_intent-statement_descriptor). Customers see the Stripe company name (`STRIPE PAYMENTS (THAILAND) LTD`) when they complete payments on their banking app. They also see it on bank statements, along with the amount and a unique reference code.

## Repeated payments

After a customer successfully completes a transaction, any attempt to use the same QR code again can result in having the funds deducted from their bank account. If Stripe receives any excess funds from your customers, we reimburse them to your account balance and notify you. You’ll need to issue the refund to your customers outside of Stripe (for example, with a check, cash, or store credit).

## Disputes 

PromptPay payments have a low risk of fraud or unrecognized payments because the customer must authenticate the payment through banking apps. However, cases of irregularities similar to disputes, or other unexpected or repeated payments can occur. Stripe reviews these cases, and might contact you or take other action if required.