PromptPay payments

PromptPay is a Thailand based payment method that allows customers to make a payment using their preferred app from participating banks.

Customers see a QR code when checking out with PromptPay. They complete the payment by scanning it using a Thailand bank app. You receive confirmation from Stripe instantly when they complete the payment.

Payment flow

Selects PromptPay at checkout

Scans displayed QR code with preferred app

Authorizes payment

Gets notification that payment is complete

Get started

You don’t have to integrate PromptPay and other payment methods individually. If you use our front-end products, Stripe automatically determines the most relevant payment methods to display. Go to the Stripe Dashboard and enable PromptPay. To get started with one of our hosted UIs, follow a quickstart:

• Checkout: Our pre-built, hosted checkout page.
• Elements: Our drop-in UI components.

Other payment products

The following Stripe products also let you add PromptPay from the Dashboard:

• Invoicing
• Payment Links
• Subscriptions

If you prefer to manually list payment methods, learn how to manually configure PromptPay as a payment.

Refunds

Stripe supports refunds of PromptPay payments either through the Dashboard or API. To complete a refund, your customer must tell us where to return the funds. Stripe automatically contacts the customer at the email address provided at time of PaymentIntent confirmation and requests refund account information from them. Your customer must provide the account number of the bank account from which the payment was made, otherwise the refund might fail. We process the refund automatically after receiving the refund account information.

Statement descriptors

PromptPay doesn’t support customised statement descriptors, and it ignores the value specified in the statement_descriptor. Customers see the Stripe company name (STRIPE PAYMENTS (THAILAND) LTD) when they complete payments on their banking app. They also see it on bank statements, along with the amount and a unique reference code.

Repeated payments

After a customer successfully completes a transaction, any attempt to use the same QR code again can result in having the funds deducted from their bank account. If Stripe receives any excess funds from your customers, we reimburse them to your account balance and notify you. You’ll need to issue the refund to your customers outside of Stripe (for example, with a check, cash, or store credit).

Disputes

PromptPay payments have a low risk of fraud or unrecognised payments because the customer must authenticate the payment through banking apps. However, cases of irregularities similar to disputes, or other unexpected or repeated payments can occur. Stripe reviews these cases, and might contact you or take other action if required.