Customer-Initiated Transactions (CIT) and Merchant-Initiated Transactions (MIT)

Learn about card network rules based on who initiates a transaction.

The card networks divide card payments into two types, depending on whether the customer is participating in the payment flow: Customer-Initiated Transactions (CIT) and Merchant-Initiated Transactions (MIT).

Note

Card networks assign different characteristics and requirements to transactions, depending on whether they’re customer-initiated or merchant-initiated. For example, a Visa transaction’s authorisation validity period varies depending on its type. If you’re using the API, the payment_method_details.card.capture_before attribute on the charge is the most reliable and accurate way to determine your charge’s authorisation window.

Merchant-Initiated Transactions (MIT)

An MIT is a transaction that you initiate without direct participation of your customer, based on a prior agreement with that customer authorising you to store and use their credentials. For example, you operate a subscription-based business and your customer has consented to you collecting their future monthly payments using their credit card that you have on file.

Compliance

When you save a customer’s payment information, regardless of the reason, you’re responsible for compliance with all applicable laws, regulations, and network rules. Include terms on your website or app that state how you save payment method details, and require customers to opt in before you save their payment information.

When you save a payment method, you can only use it for the specific purposes included in your terms. For example, if you want to automatically charge a saved payment method for future subscription renewals, you must first get explicit consent for that from the customer. You can collect that consent by including a “Save my payment method for automatic renewals” tickbox on the initial payment page.

To charge customers when they’re offline, include the following in your terms:

The customer’s agreement to your initiating a payment or a series of payments on their behalf for specified transactions
The anticipated timing and frequency of payments; for example, whether the charges are for scheduled instalments, subscription payments, or unscheduled top-ups
How you determine the payment amount
Your cancellation policy for any subscription services

Keep a record of each customer’s agreement to your terms.

Customer-Initiated Transactions (CIT)

CITs normally include all other transaction types, including any transaction where the cardholder is available to participate in the payment flow. For example, a customer manually places an order on your website.