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Payments
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Payments
Finance automation
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Payments
Finance automation
Platforms and marketplaces
Money management
Overview
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Issuing cards
    Overview
    How Issuing works
    Global availability
    Manage fraud
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    Issuing with Connect
    Set up an Issuing and Connect integration
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Treasury
Manage money
HomeMoney managementIssuing cardsPhysical cards

Get support for self-service cards

Learn who to contact for support with self-service cards.

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Because of the different logos displayed on the back of our Issuing cards, it can often be unclear who users should contact for support issues (for example Stripe, Visa, or their platform).

Card with branded logo

A branded card design

Below we’ve outlined who your point of contact should be with Issuing cards depending on your use case.

End-user

If you’ve been provisioned a card by an entity, reach out directly to them for support issues—Stripe can’t assist end users directly.

Platform user

If you’re receiving questions from users of your provisioned cards, you can request support from Stripe. Make sure to inform your cardholders that they need to reach out to you for support issues.

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