Conversions on disputes and refunds

If a currency-converted payment is disputed or refunded, the amount you received is converted back to the presentment currency at the current exchange rate. Exchange rates fluctuate with the market, so the rate used during the payment often differs from the rate used when a dispute or refund occurs. The amount deducted from your merchant balance depends on the current rate and this amount might be more or less than the original payment. The customer is always refunded the exact amount they paid and in the currency they paid in, regardless of any rate fluctuations.

As an example, if your settlement currency is EUR and you process a 60 USD payment at a rate of 0.88 EUR per 1 USD, the converted amount is 52.80 EUR (excluding the Stripe fee). If the rate is 0.86 EUR per 1 USD at the time of refund, the amount deducted from your account balance is only 51.60 EUR.

Learn more about how Stripe helps you manage refunds.