Using the Adobe Commerce admin panel

Issuing refunds

1. Go to Sales > Orders to find the order you want to refund.
2. If you set Payment Action to Authorise Only, the only action you need to take is to press the Cancel button at the top of the page. However, if you chose to Authorise and Capture, proceed to the next step.
3. From the left sidebar, click Invoices, then click the invoice to refund it.
4. At the top right-hand corner, click Credit Memo.
5. Adjust the amount (if necessary) and click Refund at the bottom of the page to perform a live refund. By clicking Refund Offline, you only issue the refund in Adobe Commerce and not in Stripe.

1. For a partial refund, you can adjust the Adjustment Fee. This is the amount you don’t want to refund. In the screenshot above, by setting the adjustment fee to 10 USD, we’re refunding 53.87 USD and 10 USD is kept as a fee. You can ignore the Adjustment Refund field because we won’t refund an amount that is greater than the customer’s original payment.

The amount is now fully or partially refunded in Stripe and a note appears in the Comments History of the order.

Authorising card payments and capturing later

In your card settings, you can set Payment Action to only authorise card payments when placing an order. The bank guarantees the amount and holds it on the customer’s card for up to 7 days. Failure to capture the payment by this time cancels the authorisation and releases the funds.

Optionally, you can set Expired Authorisations to attempt to re-authorise the payment in case you miss the 7-day window but it isn’t guaranteed to succeed.

When ready to capture (for example, you shipped the product), follow these steps:

1. Go to Sales > Orders.
2. Find the relevant order.
3. Click Invoice.
4. If you need to issue a partial invoice, adjust the invoice items as shown in the video below. You can reduce the item quantity but not increase it.
5. Click Submit Invoice to capture and finalise the payment.

After clicking Submit Invoice, you can see the captured funds in the Stripe Dashboard.

Creating orders

You can create an order and charge a customer’s card with details that you’ve received over the phone, directly from the Adobe Commerce admin panel:

1. Go to Sales > Orders.
2. At the top right-hand side, click Create New Order.
3. Choose a customer, the store, and any products for that order.
4. Select a shipping method (if applicable) before filling in payment details.
5. When you’re ready to submit the order, select a saved payment method. Clicking the Add new button redirects you to the customer page in Stripe, where you can securely enter a new payment method.
6. Click Submit Order.

Payment information for admin orders

If you set Payment Action to authorise and capture, we charge the card immediately. If you set Payment Action to authorise only, you must also capture the payment.

Send an invoice to the customer

When creating a new order from your Adobe Commerce admin, you have the option to send an invoice link to the customer by email:

Send an invoice to the customer

You can change the due date to help keeping track of late payments in your Stripe Dashboard.

Using this method is more secure than paying by card from the Admin Panel as you avoid collecting sensitive payment information over the phone. By opening the link in the email, the customer opens a Hosted Invoice Page which includes a payment form.