Handle irrecoverable webhook eventsPublic preview

Learn how to handle webhooks that fail to generate.

In very rare cases, Stripe can fail to generate the Event object. In these cases, the event is irrecoverable. Stripe can’t deliver it to your event destinations, nor publish it in the Dashboard or in the List Events API. Instead, Stripe creates a v2.core.health.event_generation_failure.resolved event to inform you that the Event generation failed. This guide explains how the alert works, and what you can do to recover from it.

Delivery of failed events

Stripe delivers v2.core.health.event_generation_failure.resolved events to both Workbench and to any webhook endpoints you configure to listen for them.

Workbench

The v2.core.health.event_generation_failure.resolved events appear in two places in Workbench:

The Events tab
The Health tab

Webhook endpoints

Follow the webhook setup guide to register a webhook endpoint that listens to v2.core.health.event_generation_failure.resolved thin events. After you register the correct webhook endpoint, Stripe sends v2.core.health.event_generation_failure.resolved events to it.

How to use the health event

When Stripe fails to generate an event, you can process the generated event notification to retrieve the v2.core.health.event_generation_failure.resolved object, as shown in the following example.

{
  "alert_id": "halert_61RFBMa6o6H87usts16RFBM10hSQlYfddqcFoEMR6CPY",
  "grouping_key": "_grouping_s8PgTvizbkORV9z5PhaJSvc4dUcAMmfRpEHKm4EeJ1glsQ5XMf",
  "impact": {
    "event_type": "payment_intent.requires_action",
    "related_object_id": "pi_1QA8PKDTvO5jCVb3TVDZP75a",
    "related_object": {
      "id": "pi_1QA8PKDTvO5jCVb3TVDZP75a",
      "type": "payment_intent",
      "url": "https://dashboard.stripe.com/payment_intents/pi_1QA8PKDTvO5jCVb3TVDZP75a"
    },
  },
  "resolved_at": "2025-10-30T16:05:44.000Z",
  "summary": "We have failed to create a notification for your Stripe account.",
}

The example event provides the following information about the failure:

Failed event: Stripe failed to generate a payment_intent.requires_action event.
Relevant object: The PaymentIntent that Stripe failed to generate the event for is pi_1QA8PKDTvO5jCVb3TVDZP75a.
Timestamp: The event failed to generate at 2025-10-30T16:05:44.000Z.
Account type: The impact doesn’t include the context property, so the payment_intent.requires_action event didn’t occur on a connected account.

If your integration relies on receiving webhooks for the payment_intent.requires_action event, this failure makes it out of sync with the Stripe state. To realign your integration after you receive a v2.core.health.event_generation_failure.resolved webhook, poll the relevant API (in this case the Payment Intents API) to retrieve the related object: