Stripe app for Shopware 6 User Guide

Payment information at order level

On the order, the Payments tab displays the following details about your Stripe payment:

• Description: Shows the customer email address, Customer ID and Order ID.
• Payment Intent Status: Shows the order’s payment status.
• Payment Method: Identifies the payment method used to pay.
• Payment Risk Score: Grades the fraud risk of the payment.
• Timeline: The sequence of events that occurred during payment.

Cancel a payment

You can cancel a payment when it’s uncaptured and its status is Authorized.

• From Shopware, change the order’s status from Authorized to Cancelled
• From the Stripe Dashboard, click the Cancel button inside the order.

Refunds

You can refund any order with a Paid status.

1. From the Shopware administration panel, select Orders > Overview .
2. Change the order’s payment status from Paid to Refunded.

Shopware doesn’t support partial refunds. Choosing either the Refunded (partially) or Refunded status generates a full refund.