BBPOS WisePOS E
Learn about the BBPOS WisePOS E reader.
The BBPOS WisePOS E is a countertop reader for Stripe Terminal apps. It connects to the Stripe Terminal SDK over the internet.
This reader is compatible with the following integrations: JavaScript, iOS, Android, and React Native SDKs and server-driven.
For BBPOS WisePOS E readers, we recommend the server-driven integration, which uses the Stripe API instead of a Terminal SDK. To view the reader’s parts and features, see the BBPOS WisePOS E product sheet.
LED status lights 
The LEDs above the LCD display show the current status.
LED icon meanings
Use this table to understand what the icons in the subsequent tables indicate.
| Icon | Meaning |
|---|---|
| The light is on. | |
| The light is flashing. | |
| The light is off. |
Power on
When you press and hold the power button for 2 seconds, the device powers on and the right LED array flashes.
| LEDs | Meaning |
|---|---|
| The device turned on. |
Battery and charging status
When the BBPOS WisePOS E is on, you can check the battery level in the left LED array. Learn more about BBPOS WisePOS E battery life.
| LEDs | Meaning |
|---|---|
| Charging or full charge |
If the first LED is red, there might be an issue with charging.
Contactless and reader status
When you connect to the BBPOS WisePOS E, you can check the reader status in the right LED array.
| LEDs | Meaning |
|---|---|
| Reader is in bootloader mode and has reverted to default keys. | |
| Reader integrity check failed or reader tampered. If this occurs, and your reader is under warranty, contact support from the Stripe account that ordered your reader and include the serial number of the device to arrange a replacement reader. | |
| (2 seconds) Reader is experiencing a hard fault and might need replacing. Contact support. |
Expected sounds during payment
The following table describes sounds that occur during successful and failed payments on the BBPOS WisePOS E.
| Tap | Chip | Swipe | |
|---|---|---|---|
| Success | 1 long, high-pitched beep | No sound | No sound |
| Failure | 1 long, high-pitched beep | No sound | No sound |
Troubleshoot the reader
Make sure your network meets all of our network requirements, and try the steps in the network troubleshooting section.
To begin troubleshooting, use the following common scenarios to help diagnose the issue.
Reader is unable to connect
To check connectivity, go to settings, then select WiFi settings. This displays all available WiFi networks. To see more details about the connection, tap the connected network name.
Reader is unable to connect to Ethernet, even though docked
You must connect both cables before inserting the reader into the dock. Remove the reader and re-insert into the dock.
Reader is unable to update
If your reader doesn’t update, it’s possible that it can’t connect to Stripe. To check its connectivity to Stripe, go to settings, then select Diagnostics. This displays a list of troubleshooting tests. Check Stripe connectivity and make sure it says “Passed.” If the Stripe connectivity test fails, follow these steps.
Note
If you use a router, refer to your router’s manual and reconfigure the networking setup.
Stripe reader software
Stripe maintains the software that controls the BBPOS WisePOS E. The reader receives updates automatically from Stripe when not in use. These can include improvements and required security updates from Stripe and our hardware partners. As reader software updates are made available, update your readers to the latest available version to continue using Stripe Terminal. Failing to install a required update can prevent a reader from accepting payments.
The reader restarts every day at midnight for PCI compliance, and disconnects from the POS app every morning. Leave your reader on and connected to power to receive automatic software updates. This ensures that updates happen at midnight (in the timezone of the assigned location) to avoid interruption to sales. If you unplug the reader at night, an update could start when you turn it back on. To manually check for an update, reboot the reader.
Reader software version
The BBPOS WisePOS E software consists of four components: the reader application, firmware, configuration, and key identifier. The following table summarizes the latest version of each of these components for the countries where WisePOS E is available. You can find your reader’s versions in the Diagnostics menu by swiping in from the left edge of the screen, tapping Settings, and entering the admin code, 0-7-1-3-9.
Note
In PCI listings, the firmware identifier is in the format WSC5x., where xxxxx is a placeholder for ROM version and firmware version, respectively. All versions are PCI compliant.
Specifically, a PCI firmware ID WSC5x. maps to ROM version W. and reader version AA.. For example, WSC5x. maps to ROM version 1. and firmware version 5.. If the ROM version only has three digits W., ZZ is 00.
| Countries | Reader | Firmware | Configuration |
|---|---|---|---|
United States | 2. | 5. | szzz_ |
Canada | 2. | 5. | szzz_ |
Australia | 2. | 5. | szzz_ |
Malaysia New Zealand | 2. | 5. | szzz_ |
Singapore | 2. | 5. | szzz_ |
United Kingdom Ireland Finland | 2. | 5. | szzz_ |
Austria Belgium Denmark France Italy Germany Netherlands Spain Sweden Czech Republic Luxembourg Portugal Switzerland Norway | 2. | 5. | szzz_ |
Reader software changelog
2024-11-13 (version 2.27.7.0)
- Fixed a bug where handoff mode transactions weren’t reliably returning to the POS app.
- Fixed a UI bug where the cancel button wasn’t displaying.
- Fixed a bug that impacted certain uses of on-reader forms.
- Fixed a UI bug that affected Finnish language display on the admin pin screen.
2024-09-18 (version 2.26.5.0)
- Fix for errors that prevented Apps on Devices users from accepting successful payments.
- Fix for an issue that prevented bug reports from uploading.
- Fix for a UI bug that impacted collect inputs.
2024-08-26 (version 2.25.3.0)
- Bug fixes and stability improvements.
2024-07-30 (version 2.25.1.0)
- Fixed a bug where Stripe test card timeouts reported as a user cancellation when selecting “Stripe PIN credit” option.
- Added support for Accessible PIN payments.
- Fixed a race condition bug that caused contactless payments to fail with the error “Underlying request took too long. Please check your local network.”
- Fixed a bug where a Norwegian card showed Swedish text.
- Fixed a bug where accessiblity mode did not read out the “Incorrect PIN entered” message.
2024-06-25 (version 2.24.2.0)
- UI fixes for the Reader app.
- Fixed an issue where auto-rotate was not working correctly for Stipe S700.
2024-05-30 (version 2.23.3.0)
- Bug fixes and stability improvements.
- Updated the custom tip entry screen to include enter and cancel buttons.
2024-04-18 (version 2.22.3.0)
- Fixed an installation error for language packs.
- Updated the 50% battery requirement when performing a configuration or key update on the battery.
- Fixed an issue where readers attempted to use a 2nd Gen AC on contactless EMV.
- Added support for connecting to a hidden Enterprise WPA or WPA2-EAP network.
- Added a progress indicator for key, firmware, and configuration updates.
2024-03-18 (version 2.21.2.0)
- Fixed the text size and made copy changes and UI modifications for AAA accessibility compliance.
- Updated
PaymentIntentsupport for Magstripe + PIN for EFTPOS. - Fixed bugs related to support for
PaymentIntentwhen using offline mode.
2024-02-08 (version 2.20.4.0)
- Fixed an issue where iOS SDK 2.x versions returned nil for the
CardPresentobjectcharges..paymentMethodDetails. cardPresent
2024-02-08 (version 2.20.3.0)
- Bug fixes and stability improvements
2023-12-11 (version 2.19.2.0)
- Updated SCA support.
- Fixed an issue where the network screen running multiple connect calls could cause Armada to become unauthenticated.
- Added issuer information in the
PaymentMethodbindings. - Updated the refund by
PaymentIntent..id - Surfaced the language detected from the card in the
PaymentIntent.
2023-11-16 (version 2.18.9.0)
- Bug fixes and stability improvements
2023-11-08 (version 2.18.5.0)
- Bug fixes and stability improvements
2023-10-18 (version 2.17.8.0)
- Bug fixes and stability improvements
2023-09-21 (version 2.16.7.0)
- Bug fixes and stability improvements
2023-07-12 (version 2.15.5.0)
- Fixed an issue where the NFC logo was missing on the cart display.
- Fixed an issue where the reader app crashed during firmware updates.
- Improved recovery from an issue that caused the reader to stop responding.
- You no longer need to check a box when connecting to hidden WiFi networks.
- Disabling the payment tone now works as intended on the WisePOS E.
2023-06-12 (version 2.14.3.0)
- Improved reliability and security of Stripe SDK to reader connectivity.
- Fixed an issue where saved networks couldn’t always be forgotten.
2023-04-03 (version 2.12.2.3)
- Fixed an issue where ROM background downloads were occasionally interrupted.
- Fixed an issue where language selection occasionally failed after factory reset.
2023-03-14 (version 2.11.4.0)
- Improved reliability and security of Stripe SDK to reader connectivity.
2023-02-06 (version 2.10.2.0)
- Devices now have a one hour screen timeout when the reader isn’t connected to a power source.
2023-01-04 (version 2.9.2.0)
- Various improvements to animations during the payment flow.
- Improved reliability and security of Stripe SDK to reader connectivity.
2022-10-17 (version 2.8.4.0)
- Improved performance when processing several payments sequentially.
2022-09-19 (version 2.7.7.0)
- Rolled out support for dark and light themes on the reader update screen.
2022-06-13 (version 2.4.2.3)
- Rolled out a new default splash screen.
- Rolled out access to the Appearance setting screen to switch between dark and light themes.
2022-04-13 (version 2.2.3.0)
- Improved reliability and security of Stripe SDK to reader connectivity.
- Improved support for custom splash screens by applying opacity to the status bar.
Accessories for the reader
You can design your own accessories for the BBPOS WisePOS E. To download the BBPOS WisePOS E mechanical design files (.STP), you must first review and accept our Terminal Design File License Agreement. By downloading the file below, you agree to the terms outlined in the license.
The BBPOS and Chipper™ name and logo are trademarks or registered trademarks of BBPOS Limited in the United States and/or other countries. The Verifone® name and logo are either trademarks or registered trademarks of Verifone in the United States and/or other countries. Use of the trademarks does not imply any endorsement by BBPOS or Verifone.