Email receipts and paid invoices

Receipt features

Each receipt contains a link to view it in a browser, and a unique receipt number that’s useful when looking up payment information.

You can also access the link to view the receipt in a browser through the API in the PaymentIntent’s related Charge object. When you visit the link, the receipt always shows the latest status of that charge–if it has been refunded, the receipt accurately reflects it.

As a security measure, receipt links expire within 30 days. Expired receipt links require the customer to provide the original email address to resend the receipt to that address.

Automatically send receipts

Manually send receipts

To send receipts in the Dashboard, click Send receipt within the Receipt history section of a Payment details page. You can also hover over a payment within the Payments section of a customer’s page and click the Send receipt icon. To resend an email receipt, input a different email address, or specify a comma-separated list of addresses to send it to several recipients. A record of the last 10 receipts is visible on the payment’s page.

To give your customer direct access to a receipt through your application, use the receipt_url.

Customise receipts

Alter the appearance and functionality of your receipts with the following customisation options:

• Branding: Modify the logo and colours in your Branding settings. The upper limit for a custom logo image file size is 512KB. Ideally, the logo should be a square image exceeding 128 x 128 pixels. JPG, PNG, and GIF file types are supported.
• Public information: Specify the public information you want to include, such as your contact number or website address, in your Public details settings.

To display custom text, use the description attribute on the PaymentIntent. Some examples include:

• Description of goods or services provided.
• Authorisation code.
• Subscription information.
• Cancellation policies.

You can see a real-time preview of your email receipt on your Dashboard Branding settings page. To send a test receipt, hover over the preview image and click Send test receipt, then enter your email address.

Refund receipts

When a payment is refunded, Stripe can automatically send a receipt to the same email address provided in the original charge. You can also use the Dashboard to manually send a copy of the refund receipt. To enable automated refund receipts, toggle Refunds on in your Customer emails settings.

Invoice and subscription payment receipts

Stripe creates a receipt when a customer pays an invoice or makes any subscription payment. Receipts for subscription and invoice payments are itemised to include line items, discounts, and taxes. After payment, the Hosted Invoice Page includes a link to a receipt that the customer can download for their own records.

Stripe Connect receipts

Receipt settings depend on the charge and account type:

• Destination charges and separate charges and transfers: Receipts use the platform account’s Customer emails, Branding, and Public details settings.

• Direct charges: Receipts use the connected account’s Customer emails, Branding, and Public details settings.

Platform accounts can send a receipt for a connected account by passing receipt_email when making a charge request.

For connected accounts that use the Stripe Dashboard (which includes Standard connected accounts), you can configure receipt settings under Branding. For connected accounts that don’t use the Dashboard (which includes Express and Custom connected accounts), the platform configures receipt settings through settings.branding.

Automatically send paid invoices

In addition to ordinary receipts, Checkout can generate paid invoices as proof of payment. Invoices have more information than receipts. For subscriptions, Stripe generates invoices automatically, but for one-off payments, you need to enable them.

Note

Invoice creation for one-time payments in Checkout is not an Invoicing feature, and is priced separately. Review this support article to learn more.

To generate invoices, first, in your Customer emails settings, under Email customers about, select Successful payments. Then, when creating a Checkout session, set invoice_creation[enabled] to true.

Note

Enabling invoice_creation isn’t supported if you set payment_intent_data[capture_method] to manual.

Stripe-hosted page

Embedded form

Command Line

cURL

curl https://api.stripe.com/v1/checkout/sessions \
  -u "
sk_test_4eC39HqLyjWDarjtT1zdp7dc
:" \
  -d mode=payment \
  -d "invoice_creation[enabled]"=true \
  -d "line_items[0][price]"={{ONE_TIME_PRICE_ID}} \
  -d "line_items[0][quantity]"=1 \
  --data-urlencode success_url="https://example.com" \
  --data-urlencode cancel_url="https://example.com"

After the payment completes, Stripe sends an invoice summary with links to download the invoice PDF and invoice receipt to the email address your customer provides during checkout.

Caution

Invoices for delayed notification payment methods such as Bacs Direct Debit, Bank transfers, Boleto, Canadian pre-authorised debits, Konbini, OXXO, Pay by Bank, SEPA Direct Debit, SOFORT, or ACH Direct Debit might take longer to send because we send the invoice after successful payment, not upon checkout session completion.

The downloadable invoice PDF

The downloadable invoice receipt

The customer email with links to the invoice PDF and receipt

You can also view the invoice in the Dashboard or access it programmatically by listening to the invoice.paid event through an event destination.

You can use the invoice_data hash inside invoice_creation to further customize the invoice generated by the Checkout Session.

Stripe-hosted page

Embedded form

Command Line

cURL

curl https://api.stripe.com/v1/checkout/sessions \
  -u "
sk_test_4eC39HqLyjWDarjtT1zdp7dc
:" \
  -d mode=payment \
  -d "invoice_creation[enabled]"=true \
  -d "invoice_creation[invoice_data][description]"="Invoice for Product X" \
  -d "invoice_creation[invoice_data][metadata][order]"=order-xyz \
  -d "invoice_creation[invoice_data][account_tax_ids][0]"=DE123456789 \
  -d "invoice_creation[invoice_data][custom_fields][0][name]"="Purchase Order" \
  -d "invoice_creation[invoice_data][custom_fields][0][value]"=PO-XYZ \
  -d "invoice_creation[invoice_data][rendering_options][amount_tax_display]"=include_inclusive_tax \
  -d "invoice_creation[invoice_data][footer]"="B2B Inc." \
  -d "line_items[0][price]"={{ONE_TIME_PRICE_ID}} \
  -d "line_items[0][quantity]"=1 \
  --data-urlencode success_url="https://example.com" \
  --data-urlencode cancel_url="https://example.com"

Review invoice best practices for your region to make sure you’re collecting the right information from your customers. Information like the customer’s billing and shipping addresses, phone number and tax ID appear on the resulting invoice.

Localisation