Payout Trace IDs

The Trace ID is a unique identifier for a payout that our banking partners create to help you track missing or delayed payouts. If an expected payout hasn’t landed in your bank account after 10 business days, contact your bank for an update and provide the Trace ID. The Trace ID is available on the Stripe Dashboard, API, Sigma and Payout Reconciliation Report.

For Connect users, you can provide your connected accounts their payout Trace IDs by accessing them on the Stripe API. This enables your connected accounts to self-serve their late or missing payouts without the need for manual support intervention.

As a result, Connect users can:

• Minimize support requests from your connected accounts relating to late or missing payouts.
• Improve user satisfaction by letting your connected accounts self-serve their late or missing payout investigations with their bank.

Availability

Trace IDs are retrieved from the partner bank up to 10 days after a payout has been marked as paid. A Trace ID might not be available within this time-frame, in which case the Trace ID status is marked as pending. If a trace ID can’t be retrieved after 10 days, the Trace ID is marked as unsupported.

Dashboard

To access the Trace ID on the Dashboard:

1. Navigate to your payouts.
2. Click the payout that you want to investigate.
3. You can find the Trace ID under the Details section.

API

You can find the API specifications on the Stripe API docs.

The trace_id contains two sub-fields: value and status:

• value: The Trace ID string that is retrieved from our banking partners when a payout is paid.
• status: The current status of the Trace ID as it is being retrieved from our banking partners.

Retrieving a Trace ID on the API

curl https://api.stripe.com/v1/payouts/po_xxx \
  -u "
sk_test_4eC39HqLyjWDarjtT1zdp7dc
:"

{
  "object": "list",
  "data": [
    {
      "id": "po_xxx",
      "trace_id": {
        "status": "supported",
        "value": "7UF6L35ME6bh3bk3cj51L7o93ky79X5Pb58i5LO1e"
      }
      ...
    }
  ]
}

Sigma

The Trace ID is also accessible using Sigma. The following example query uses the transfers table to retrieve Trace ID information for the five most recent payouts:

select
  date_format(created, '%m/%d/%Y') as day,
  id,
  trace_id_status,
  trace_id
from transfers
order by day desc
limit 3

Support

Trace IDs are available in all Stripe supported countries except the following payout destinations:

• Argentina
• Bolivia
• Chile
• Colombia
• Egypt
• Japan
• Philippines