Customized start of day

Stripe supports customized start of day for automatic payouts to group and send payments in your local timezone with a “customized day” starting time. This makes payout reconciliation easier to track as payouts contain payments processed in a day of your timezone, versus payments processed in a UTC day.

For example, if a user in Singapore starts their customized day at midnight SGT (Singapore Time), the payments they process from midnight SGT to the following midnight SGT belong to the same day. If they start their day at 06:00 SGT, payments collected between 06:00 SGT on a given day and 06:00 SGT the next day are attributed to the given day.

Your default start of day is UTC midnight except for some users in Asia-Pacific (APAC) markets. You can change your start of day to a time in the allowed range (usually between midnight and morning) in your local timezone.

Feature availability

Customized start of day is available in the following countries:

Change start of day

To change the start of day:

1. In the Dashboard, navigate to Settings > Business > Bank accounts and currencies.
2. In the Start of day section, change the default setting to your preferred start of day.

After you set the start of day, it doesn’t take effect immediately. The new start of day only takes effect at the new time. For example, if your current time is equivalent to 07:00 Asia/Singapore, and you set the start of day to 00:00 Asia/Singapore, this new start of day takes effect in 17 hours.

The settings at the time of the original transaction apply to the payout as well. For example, if the settings at the time of the original transaction indicate a 7-day payout timing, this rule applies to the payout regardless of any later changes in time zones. Let’s say a merchant has a balance of 1000 USD. 500 USD is attributed to UTC Monday and 500 USD is attributed to UTC Tuesday. If their start of the day changes to Singapore Time (SGT) on Wednesday, the 1000 USD balance is still assigned to UTC Monday and Tuesday, and the payout will be processed on the next Monday and Tuesday under UTC, not SGT. Only the payments created after the change to SGT will follow the new time zone in terms of payout timing.

Example

A restaurant merchant’s business hours are 10AM to 9PM PST, all the transactions made before the start of business count towards the previous day because they’ve chosen 10AM as their start of day. Assuming this merchant is on a daily automatic payout plan and a 4 business day schedule, all transactions made between 10AM PST Monday and 10AM PST Tuesday are grouped into Monday’s sales and arrive in the merchant’s bank before the end of Friday in one payout.