Learn about reason code categories and evidence guidelines.
Each payment method (such as a card, digital wallet, Buy now, Pay Later), defines hundreds of codes that represent specific reasons for dispute claims. These reasons often overlap across all of the different payment networks, thus Stripe organizes each payment method’s codes into one of eight categories. Each category is based on the general type of claim and the evidence required to effectively challenge it. You can manage disputes using the Dashboard or the API.
Reason code categories
The following tables show the Stripe categories for each payment method’s dispute reason codes. The reason code is available on the dispute object. For more information about Visa, Mastercard, and Amex, see Dispute reason codes.
Credit not processed
13.6 Credit not processed
13.7 Cancelled Merchandise/Services
Duplicate
12.6.1 Duplicate processing
12.6.2 Paid by other means
Fraudulent
33 Fraud analysis request
10.1 EMV Liability Shift Counterfeit Fraud
10.2 EMV Liability Shift Non-Counterfeit Fraud
10.3 Other Fraud - Card Present Environment
10.4 Other Fraud - Card Absent Environment
10.5 Visa Fraud Monitoring Program
General
28 Request for copy bearing signature
30 Cardholder request due to dispute
34 Legal process request
11.1 Card Recovery Bulletin
11.2 Declined Authorization
11.3 No Authorization
12.1 Late Presentment
12.2 Incorrect Transaction Code
12.3 Incorrect Currency
12.4 Incorrect Account Number
12.5 Incorrect Amount
12.7 Invalid Data
13.8 Original Credit Transaction Not Accepted
Product not received
13.1 Merchandise/Services Not Received
13.9 Non-Receipt of Cash or Load Transaction Value
Product unacceptable
13.3 Not as Described or Defective Merchandise/Services
13.4 Counterfeit Merchandise
13.5 Misrepresentation
Subscription canceled
13.2 Cancelled Recurring
Noncompliant
C028 Refinancing of an Existing Debit
C030 Delayed or Amended Charges
C031 Sold Paper
C034 Merchant Processed Credit without a Previous Debit
C035 Merchant Must Process a Reversal If Sale Processed In Error
C036 Electronic Commerce Transaction
C038 T&E Advance Deposit Service
C045 Dispute Reduction Service Returned
C048 Split Transaction
C050 Other, See Attached Documentation
C071 Prohibitions
C081 Limits of Fee Collection
C0135 Improperly Assessed Surcharge
Unrecognized
None
Category defense guidelines
Use the selector to choose the category that matches the reason given for your dispute to see guidelines for responding.
This is an uncategorized dispute, so contact the customer for additional details to find out why they disputed the payment. This should be fairly rare for cards disputes.