The Dispute object

Core Resources

Disputes

The Dispute object

Attributes

idstring
Unique identifier for the object.

amountinteger
Disputed amount. Usually the amount of the charge, but it can differ (usually because of currency fluctuation or because only part of the order is disputed).

chargestringExpandable
ID of the charge that’s disputed.

currencyenum
Three-letter ISO currency code, in lowercase. Must be a supported currency.

evidenceobject
Evidence provided to respond to a dispute. Updating any field in the hash submits all fields in the hash for review.
- evidence.access_activity_lognullable string
  Any server or activity logs showing proof that the customer accessed or downloaded the purchased digital product. This information should include IP addresses, corresponding timestamps, and any detailed recorded activity.
- evidence.billing_addressnullable string
  The billing address provided by the customer.
- evidence.cancellation_policynullable stringExpandable
  (ID of a file upload) Your subscription cancellation policy, as shown to the customer.
- evidence.cancellation_policy_disclosurenullable string
  An explanation of how and when the customer was shown your refund policy prior to purchase.
- evidence.cancellation_rebuttalnullable string
  A justification for why the customer’s subscription was not canceled.
- evidence.customer_communicationnullable stringExpandable
  (ID of a file upload) Any communication with the customer that you feel is relevant to your case. Examples include emails proving that the customer received the product or service, or demonstrating their use of or satisfaction with the product or service.
- evidence.customer_email_addressnullable string
  The email address of the customer.
- evidence.customer_namenullable string
  The name of the customer.
- evidence.customer_purchase_ipnullable string
  The IP address that the customer used when making the purchase.
- evidence.customer_signaturenullable stringExpandable
  (ID of a file upload) A relevant document or contract showing the customer’s signature.
- evidence.duplicate_charge_documentationnullable stringExpandable
  (ID of a file upload) Documentation for the prior charge that can uniquely identify the charge, such as a receipt, shipping label, work order, etc. This document should be paired with a similar document from the disputed payment that proves the two payments are separate.
- evidence.duplicate_charge_explanationnullable string
  An explanation of the difference between the disputed charge versus the prior charge that appears to be a duplicate.
- evidence.duplicate_charge_idnullable string
  The Stripe ID for the prior charge which appears to be a duplicate of the disputed charge.
- evidence.enhanced_evidenceobject
  Additional evidence for qualifying evidence programs.
  evidence.enhanced_evidence.visa_compelling_evidence_3nullable object
  Evidence provided for Visa Compelling Evidence 3.0 evidence submission.
  evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transactionnullable object
  Disputed transaction details for Visa Compelling Evidence 3.0 evidence submission.
  evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.customer_account_idnullable string
  User Account ID used to log into business platform. Must be recognizable by the user.
  evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.customer_device_fingerprintnullable string
  Unique identifier of the cardholder’s device derived from a combination of at least two hardware and software attributes. Must be at least 20 characters.
  evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.customer_device_idnullable string
  Unique identifier of the cardholder’s device such as a device serial number (e.g., International Mobile Equipment Identity [IMEI]). Must be at least 15 characters.
  evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.customer_email_addressnullable string
  The email address of the customer.
  evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.customer_purchase_ipnullable string
  The IP address that the customer used when making the purchase.
  evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.merchandise_or_servicesnullable enum
  Categorization of disputed payment.
  Possible enum values
  merchandise
  Disputed payment was for a physical product.
  services
  Disputed payment was for a service.
  evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.product_descriptionnullable string
  A description of the product or service that was sold.
  evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.shipping_addressnullable object
  The address to which a physical product was shipped. All fields are required for Visa Compelling Evidence 3.0 evidence submission.
  evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.shipping_address.citynullable string
  City, district, suburb, town, or village.
  evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.shipping_address.countrynullable string
  Two-letter country code (ISO 3166-1 alpha-2).
  evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.shipping_address.line1nullable string
  Address line 1 (e.g., street, PO Box, or company name).
  evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.shipping_address.line2nullable string
  Address line 2 (e.g., apartment, suite, unit, or building).
  evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.shipping_address.postal_codenullable string
  ZIP or postal code.
  evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.shipping_address.statenullable string
  State, county, province, or region.
  evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactionsarray of objects
  List of exactly two prior undisputed transaction objects for Visa Compelling Evidence 3.0 evidence submission.
  evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.chargestring
  Stripe charge ID for the Visa Compelling Evidence 3.0 eligible prior charge.
  evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.customer_account_idnullable string
  User Account ID used to log into business platform. Must be recognizable by the user.
  evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.customer_device_fingerprintnullable string
  Unique identifier of the cardholder’s device derived from a combination of at least two hardware and software attributes. Must be at least 20 characters.
  evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.customer_device_idnullable string
  Unique identifier of the cardholder’s device such as a device serial number (e.g., International Mobile Equipment Identity [IMEI]). Must be at least 15 characters.
  evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.customer_email_addressnullable string
  The email address of the customer.
  evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.customer_purchase_ipnullable string
  The IP address that the customer used when making the purchase.
  evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.product_descriptionnullable string
  A description of the product or service that was sold.
  evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.shipping_addressnullable object
  The address to which a physical product was shipped. All fields are required for Visa Compelling Evidence 3.0 evidence submission.
  evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.shipping_address.citynullable string
  City, district, suburb, town, or village.
  evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.shipping_address.countrynullable string
  Two-letter country code (ISO 3166-1 alpha-2).
  evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.shipping_address.line1nullable string
  Address line 1 (e.g., street, PO Box, or company name).
  evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.shipping_address.line2nullable string
  Address line 2 (e.g., apartment, suite, unit, or building).
  evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.shipping_address.postal_codenullable string
  ZIP or postal code.
  evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.shipping_address.statenullable string
  State, county, province, or region.
  evidence.enhanced_evidence.visa_compliancenullable object
  Evidence provided for Visa compliance evidence submission.
  evidence.enhanced_evidence.visa_compliance.fee_acknowledgedboolean
  A field acknowledging the fee incurred when countering a Visa compliance dispute. If this field is set to true, evidence can be submitted for the compliance dispute. Stripe collects a 500 USD (or local equivalent) amount to cover the network costs associated with resolving compliance disputes. Stripe refunds the 500 USD network fee if you win the dispute.
- evidence.product_descriptionnullable string
  A description of the product or service that was sold.
- evidence.receiptnullable stringExpandable
  (ID of a file upload) Any receipt or message sent to the customer notifying them of the charge.
- evidence.refund_policynullable stringExpandable
  (ID of a file upload) Your refund policy, as shown to the customer.
- evidence.refund_policy_disclosurenullable string
  Documentation demonstrating that the customer was shown your refund policy prior to purchase.
- evidence.refund_refusal_explanationnullable string
  A justification for why the customer is not entitled to a refund.
- evidence.service_datenullable string
  The date on which the customer received or began receiving the purchased service, in a clear human-readable format.
- evidence.service_documentationnullable stringExpandable
  (ID of a file upload) Documentation showing proof that a service was provided to the customer. This could include a copy of a signed contract, work order, or other form of written agreement.
- evidence.shipping_addressnullable string
  The address to which a physical product was shipped. You should try to include as complete address information as possible.
- evidence.shipping_carriernullable string
  The delivery service that shipped a physical product, such as Fedex, UPS, USPS, etc. If multiple carriers were used for this purchase, please separate them with commas.
- evidence.shipping_datenullable string
  The date on which a physical product began its route to the shipping address, in a clear human-readable format.
- evidence.shipping_documentationnullable stringExpandable
  (ID of a file upload) Documentation showing proof that a product was shipped to the customer at the same address the customer provided to you. This could include a copy of the shipment receipt, shipping label, etc. It should show the customer’s full shipping address, if possible.
- evidence.shipping_tracking_numbernullable string
  The tracking number for a physical product, obtained from the delivery service. If multiple tracking numbers were generated for this purchase, please separate them with commas.
- evidence.uncategorized_filenullable stringExpandable
  (ID of a file upload) Any additional evidence or statements.
- evidence.uncategorized_textnullable string
  Any additional evidence or statements.

metadataobject
Set of key-value pairs that you can attach to an object. This can be useful for storing additional information about the object in a structured format.

payment_intentnullable stringExpandable
ID of the PaymentIntent that’s disputed.

reasonstring
Reason given by cardholder for dispute. Possible values are bank_cannot_process, check_returned, credit_not_processed, customer_initiated, debit_not_authorized, duplicate, fraudulent, general, incorrect_account_details, insufficient_funds, noncompliant, product_not_received, product_unacceptable, subscription_canceled, or unrecognized. Learn more about dispute reasons.

statusenum

The current status of a dispute. Possible values include:warning_needs_response, warning_under_review, warning_closed, needs_response, under_review, won, lost, or prevented.

Possible enum values

lost

A dispute resolved in the customer’s favor.

needs_response

A dispute that requires a response.

prevented

A dispute that was prevented from becoming a formal chargeback.

under_review

A dispute under review after evidence submission.

warning_closed

An inquiry closed without becoming a formal dispute.

warning_needs_response

An inquiry that requires a response.

warning_under_review

An inquiry under review after evidence submission.

won

A dispute resolved in the merchant’s favor.

More attributes

objectstring
String representing the object’s type. Objects of the same type share the same value.

balance_transactionsarray of objects

List of zero, one, or two balance transactions that show funds withdrawn and reinstated to your Stripe account as a result of this dispute.

balance_transactions.idstring
Unique identifier for the object.

balance_transactions.objectstring
String representing the object’s type. Objects of the same type share the same value.

balance_transactions.amountinteger
Gross amount of this transaction (in cents). A positive value represents funds charged to another party, and a negative value represents funds sent to another party.

balance_transactions.available_ontimestamp
The date that the transaction’s net funds become available in the Stripe balance.

balance_transactions.balance_typeenumPreview feature

The balance that this transaction impacts.

Possible enum values

issuing

Balance Transactions that affect your Issuing balance

payments

Balance Transactions that affect your Payments balance

refund_and_dispute_prefunding

Balance Transactions that affect your Refund and Dispute Prefunding balance

balance_transactions.createdtimestamp
Time at which the object was created. Measured in seconds since the Unix epoch.

balance_transactions.currencyenum
Three-letter ISO currency code, in lowercase. Must be a supported currency.

balance_transactions.descriptionnullable string
An arbitrary string attached to the object. Often useful for displaying to users.

balance_transactions.exchange_ratenullable float
If applicable, this transaction uses an exchange rate. If money converts from currency A to currency B, then the amount in currency A, multipled by the exchange_rate, equals the amount in currency B. For example, if you charge a customer 10.00 EUR, the PaymentIntent’s amount is 1000 and currency is eur. If this converts to 12.34 USD in your Stripe account, the BalanceTransaction’s amount is 1234, its currency is usd, and the exchange_rate is 1.234.

balance_transactions.feeinteger
Fees (in cents) paid for this transaction. Represented as a positive integer when assessed.

balance_transactions.fee_detailsarray of objects
Detailed breakdown of fees (in cents) paid for this transaction.
- balance_transactions.fee_details.amountinteger
  Amount of the fee, in cents.
- balance_transactions.fee_details.applicationnullable string
  ID of the Connect application that earned the fee.
- balance_transactions.fee_details.currencyenum
  Three-letter ISO currency code, in lowercase. Must be a supported currency.
- balance_transactions.fee_details.descriptionnullable string
  An arbitrary string attached to the object. Often useful for displaying to users.
- balance_transactions.fee_details.typestring
  Type of the fee, one of: application_fee, payment_method_passthrough_fee, stripe_fee or tax.

balance_transactions.netinteger
Net impact to a Stripe balance (in cents). A positive value represents incrementing a Stripe balance, and a negative value decrementing a Stripe balance. You can calculate the net impact of a transaction on a balance by amount - fee

balance_transactions.reporting_categorystring
Learn more about how reporting categories can help you understand balance transactions from an accounting perspective.

balance_transactions.sourcenullable stringExpandable
This transaction relates to the Stripe object.

balance_transactions.statusstring
The transaction’s net funds status in the Stripe balance, which are either available or pending.

balance_transactions.typeenum
Transaction type: adjustment, advance, advance_funding, anticipation_repayment, application_fee, application_fee_refund, charge, climate_order_purchase, climate_order_refund, connect_collection_transfer, contribution, issuing_authorization_hold, issuing_authorization_release, issuing_dispute, issuing_transaction, obligation_outbound, obligation_reversal_inbound, payment, payment_failure_refund, payment_network_reserve_hold, payment_network_reserve_release, payment_refund, payment_reversal, payment_unreconciled, payout, payout_cancel, payout_failure, payout_minimum_balance_hold, payout_minimum_balance_release, refund, refund_failure, reserve_transaction, reserved_funds, stripe_fee, stripe_fx_fee, stripe_balance_payment_debit, stripe_balance_payment_debit_reversal, tax_fee, topup, topup_reversal, transfer, transfer_cancel, transfer_failure, or transfer_refund. Learn more about balance transaction types and what they represent. To classify transactions for accounting purposes, consider reporting_category instead.
Possible enum values
adjustment
advance
advance_funding
anticipation_repayment
application_fee
application_fee_refund
charge
climate_order_purchase
climate_order_refund
connect_collection_transfer
Show 34 more

createdtimestamp
Time at which the object was created. Measured in seconds since the Unix epoch.

enhanced_eligibility_typesarray of enums
List of eligibility types that are included in enhanced_evidence.
Possible enum values
visa_compelling_evidence_3
Dispute is eligible for Visa Compelling Evidence 3.0 evidence submission.
visa_compliance
Dispute is eligible for Visa compliance evidence submission.

evidence_detailsobject

Information about the evidence submission.

evidence_details.due_bynullable timestamp
Date by which evidence must be submitted in order to successfully challenge dispute. Will be 0 if the customer’s bank or credit card company doesn’t allow a response for this particular dispute.

evidence_details.enhanced_eligibilityobject

Eligibility details for qualifying evidence programs.

evidence_details.enhanced_eligibility.visa_compelling_evidence_3nullable object

Eligibility details for Visa Compelling Evidence 3.0 evidence submission.

evidence_details.enhanced_eligibility.visa_compelling_evidence_3.required_actionsarray of enums

List of actions required to qualify dispute for Visa Compelling Evidence 3.0 evidence submission.

Possible enum values

missing_customer_identifiers

disputed_transaction and prior_undisputed_transactions fields should include a minimum of two customer identifiers. These identifiers can be chosen from the following: customer_account_id, customer_email_address, shipping_address, customer_purchase_ip, customer_device_id, or customer_device_fingerprint. At least one of the chosen identifiers must be either customer_purchase_ip, customer_device_id, or customer_device_fingerprint. Note that customer_device_id and customer_device_fingerprint cannot be the only identifiers provided; they must be accompanied by at least one other identifier.

missing_disputed_transaction_description

Missing product_description for disputed_transaction.

missing_merchandise_or_services

Missing merchandise_or_services selection for disputed_transaction.

missing_prior_undisputed_transaction_description

Missing product_description for one or more prior_undisputed_transactions.

missing_prior_undisputed_transactions

No Visa Compelling Evidence 3.0 eligible prior transactions have been provided.

evidence_details.enhanced_eligibility.visa_compelling_evidence_3.statusenum

Visa Compelling Evidence 3.0 eligibility status.

Possible enum values

not_qualified

Evidence was not qualified to be submitted to Visa as Compelling Evidence 3.0. Evidence was submitted through the standard dispute flow to Visa.

qualified

Evidence will be submitted to Visa as Compelling Evidence 3.0.

requires_action

Transactions provided are potentially eligible, but require further action to be submitted as Compelling Evidence 3.0. See required_action_details.

evidence_details.enhanced_eligibility.visa_compliancenullable object

Eligibility details for Visa compliance evidence submission.

evidence_details.enhanced_eligibility.visa_compliance.statusenum

Visa compliance eligibility status.

Possible enum values

fee_acknowledged

The network fee for submitting evidence for Visa compliance disputes has been acknowledged. Submitting evidence for this dispute is permitted.

requires_fee_acknowledgement

The network fee for submitting evidence for Visa compliance disputes has not been acknowledged. Submitting evidence for this dispute is not permitted.

evidence_details.has_evidenceboolean
Whether evidence has been staged for this dispute.

evidence_details.past_dueboolean
Whether the last evidence submission was submitted past the due date. Defaults to false if no evidence submissions have occurred. If true, then delivery of the latest evidence is not guaranteed.

evidence_details.submission_countinteger
The number of times evidence has been submitted. Typically, you may only submit evidence once.

is_charge_refundableboolean
If true, it’s still possible to refund the disputed payment. After the payment has been fully refunded, no further funds are withdrawn from your Stripe account as a result of this dispute.

livemodeboolean
Has the value true if the object exists in live mode or the value false if the object exists in test mode.

payment_method_detailsnullable object

Additional dispute information specific to the payment method type.

payment_method_details.amazon_paynullable object
AmazonPay specific dispute details.
- payment_method_details.amazon_pay.dispute_typenullable enum
  The AmazonPay dispute type, chargeback or claim
  Possible enum values
  chargeback
  Disputes triggered via card network or issuing bank
  claim
  Disputes triggered via Amazon Pay A-to-z guarantee program

payment_method_details.cardnullable object

Card specific dispute details.

payment_method_details.card.brandstring
Card brand. Can be amex, cartes_bancaires, diners, discover, eftpos_au, jcb, link, mastercard, unionpay, visa or unknown.

payment_method_details.card.case_typeenum

The type of dispute opened. Different case types may have varying fees and financial impact.

Possible enum values

block

A dispute opened by a cardholder that the card network blocked before it could become a chargeback.

chargeback

The action taken by a cardholder’s bank to debit a business’s account in response to a dispute from the cardholder. The debited funds are held until the dispute is resolved.

compliance

An action taken by the card network when they believe the merchant does not conform to network rules.

inquiry

A pre-dispute request from a card issuer, asking for information about a charge. Based on the response from the business, an inquiry might or might not escalate to a full chargeback. Inquiries are sometimes called retrievals or requests for information.

resolution

A dispute opened by a cardholder that was resolved (refunded) before it could become a chargeback.

payment_method_details.card.network_reason_codenullable string
The card network’s specific dispute reason code, which maps to one of Stripe’s primary dispute categories to simplify response guidance. The Network code map lists all available dispute reason codes by network.

payment_method_details.klarnanullable object
Klarna specific dispute details.
- payment_method_details.klarna.reason_codenullable string
  The reason for the dispute as defined by Klarna

payment_method_details.paypalnullable object
Paypal specific dispute details.
- payment_method_details.paypal.case_idnullable string
  The ID of the dispute in PayPal.
- payment_method_details.paypal.reason_codenullable string
  The reason for the dispute as defined by PayPal

payment_method_details.typeenum
Payment method type.
Possible enum values
amazon_pay
The dispute corresponds to a AmazonPay payment
card
The dispute corresponds to a card payment
klarna
The dispute corresponds to a Klarna payment
paypal
The dispute corresponds to a PayPal payment

The Dispute object

{
  "id": "du_1MtJUT2eZvKYlo2CNaw2HvEv",
  "object": "dispute",
  "amount": 1000,
  "balance_transactions": [],
  "charge": "ch_1AZtxr2eZvKYlo2CJDX8whov",
  "created": 1680651737,
  "currency": "usd",
  "evidence": {
    "access_activity_log": null,
    "billing_address": null,
    "cancellation_policy": null,
    "cancellation_policy_disclosure": null,
    "cancellation_rebuttal": null,
    "customer_communication": null,
    "customer_email_address": null,
    "customer_name": null,
    "customer_purchase_ip": null,
    "customer_signature": null,
    "duplicate_charge_documentation": null,
    "duplicate_charge_explanation": null,
    "duplicate_charge_id": null,
    "product_description": null,
    "receipt": null,
    "refund_policy": null,
    "refund_policy_disclosure": null,
    "refund_refusal_explanation": null,
    "service_date": null,
    "service_documentation": null,
    "shipping_address": null,
    "shipping_carrier": null,
    "shipping_date": null,
    "shipping_documentation": null,
    "shipping_tracking_number": null,
    "uncategorized_file": null,
    "uncategorized_text": null
  },
  "evidence_details": {
    "due_by": 1682294399,
    "has_evidence": false,
    "past_due": false,
    "submission_count": 0
  },
  "is_charge_refundable": true,
  "livemode": false,
  "metadata": {},
  "payment_intent": null,
  "reason": "general",
  "status": "warning_needs_response"
}

The Dispute object

Attributes

idstring

amountinteger

chargestringExpandable

currencyenum

evidenceobject

evidence.access_activity_lognullable string

evidence.billing_addressnullable string

evidence.cancellation_policynullable stringExpandable

evidence.cancellation_policy_disclosurenullable string

evidence.cancellation_rebuttalnullable string

evidence.customer_communicationnullable stringExpandable

evidence.customer_email_addressnullable string

evidence.customer_namenullable string

evidence.customer_purchase_ipnullable string

evidence.customer_signaturenullable stringExpandable

evidence.duplicate_charge_documentationnullable stringExpandable

evidence.duplicate_charge_explanationnullable string

evidence.duplicate_charge_idnullable string

evidence.enhanced_evidenceobject

evidence.enhanced_evidence.visa_compelling_evidence_3nullable object

evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transactionnullable object

evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.customer_account_idnullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.customer_device_fingerprintnullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.customer_device_idnullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.customer_email_addressnullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.customer_purchase_ipnullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.merchandise_or_servicesnullable enum

evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.product_descriptionnullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.shipping_addressnullable object

evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.shipping_address.citynullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.shipping_address.countrynullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.shipping_address.line1nullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.shipping_address.line2nullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.shipping_address.postal_codenullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.disputed_transaction.shipping_address.statenullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactionsarray of objects

evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.chargestring

evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.customer_account_idnullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.customer_device_fingerprintnullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.customer_device_idnullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.customer_email_addressnullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.customer_purchase_ipnullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.product_descriptionnullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.shipping_addressnullable object

evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.shipping_address.citynullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.shipping_address.countrynullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.shipping_address.line1nullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.shipping_address.line2nullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.shipping_address.postal_codenullable string

evidence.enhanced_evidence.visa_compelling_evidence_3.prior_undisputed_transactions.shipping_address.statenullable string

evidence.enhanced_evidence.visa_compliancenullable object

evidence.enhanced_evidence.visa_compliance.fee_acknowledgedboolean

evidence.product_descriptionnullable string

evidence.receiptnullable stringExpandable

evidence.refund_policynullable stringExpandable

evidence.refund_policy_disclosurenullable string

evidence.refund_refusal_explanationnullable string

evidence.service_datenullable string

evidence.service_documentationnullable stringExpandable

evidence.shipping_addressnullable string

evidence.shipping_carriernullable string

evidence.shipping_datenullable string

evidence.shipping_documentationnullable stringExpandable

evidence.shipping_tracking_numbernullable string

evidence.uncategorized_filenullable stringExpandable

evidence.uncategorized_textnullable string

metadataobject

payment_intentnullable stringExpandable

reasonstring

statusenum

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objectstring

balance_transactionsarray of objects

balance_transactions.idstring

balance_transactions.objectstring

balance_transactions.amountinteger

balance_transactions.available_ontimestamp

balance_transactions.balance_typeenumPreview feature

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