Stripe Connector for Shopware 6 Troubleshooting

Webhook failed notifications

The app doesn’t create any webhooks on the client side because all synchronisations go through our systems. You might still receive Webhook failed emails if you still have an old webhook registered from the previous Stripe plugin before transitioning to the app. The webhook doesn’t interfere with the app functionality.

To disable the webhook and stop receiving these emails:

1. In the Dashboard webhooks page, click the URL for the old webhook from the list.
2. Click the overflow menu () and choose Delete.
3. Click Delete webhook.

Synchronisation issues

Shopware is aware of the following know issues related to shop synchronisation.

• If a shop migrates to new servers or otherwise changes its URL, the URL you saved during registration might be invalid, breaking connectivity from the app.
• If a running PRODUCTION shop duplicates its entire database to create a STAGING environment, it might result in corrupt data because both environments have the same shopId. You might also receive webhooks from both shops (prod & staging) that look like they came from the same shop.

You can resolve these issues by reinstalling the Stripe Payments for Shopware 6 App on the PRODUCTION environment. This action renews the credentials and the connection between the Stripe Payments for Shopware 6 App and the Shopware instance that you have on PRODUCTION.

Make sure the other Shopware instances (such as a STAGING or DEV environment) won’t interfere with the PRODUCTION environment by performing a clean install, with a fresh database. Don’t duplicate it from the PRODUCTION environment.

If it isn’t possible to use a new database, delete the core.app.shopId row entry from the system_config table to reset the configuration for all installed applications. Then reinstall the Stripe Payments for Shopware 6 App to establish new IDs and credentials.

To reinstall the Stripe Payments for Shopware 6 App:

1. Open your Shopware instance’s Admin page.
2. In the left panel, navigate to Extensions >> My Extensions.
3. Find the Stripe Payments for Shopware 6 App and click on the overflow menu () to open the actions window. Then select Uninstall.
4. Click Uninstall.
5. After the page refreshes, click Install the App.