Troubleshoot free invoice payment links
Learn how to resolve issues with creating and configuring invoice payment links.
Use this guide to troubleshoot issues with creating the payment link.
For further assistance, you can contact us. If you need help with the full version of the Stripe Connector for NetSuite, refer to the error resolution guide, or contact your implementation partner or Stripe support.
Stripe payment link fields
Make sure to configure the following fields correctly.
| Field | Description |
|---|---|
| Currency | This field is mandatory and must appear on all invoice templates used with the Stripe payment link. |
| Amount Due / Amount Remaining | Make sure this field appears on the invoice. The URL displays a message to your customer if either this field isn’t shown, the value is zero, or the invoice has been paid. |
Hidden GUID field
The hidden GUID field won’t automatically create randomised IDs for invoices created before you installed the payment links bundle. This includes invoices created from previous sales orders.
If you receive a large volume of errors as a result of this default functionality, contact your Stripe representative.
Bundle updates
When you update the bundle, the Default Value configuration resets to the default settings. You must reconfigure the Default Value configuration for it to function properly again for your customers.
Permissions
If you require specific permissions to access invoices, make sure to add those permissions to the Stripe Limited Access role (for example, by navigating to Lists > Tax Details > Full). This allows the connector to access invoice information to create an invoice payment page.