Stripe app for Salesforce B2C Commerce Cloud operation and maintenance

Data storage

The Stripe LINK cartridge extends Commerce Cloud to store several data points.

Customer profile: Stripe Customer ID, used to retrieve information about the customer’s record in your Stripe account.

• stripeCustomerID(string) - Store Stripe Customer ID

Order/basket custom attributes:

• stripePaymentIntentID(String) - Store PaymentIntent ID
• stripeIsPaymentIntentInReview(Boolean) - Store PaymentIntent in review

Payment transaction custom attributes:

• stripeChargeId(string) - Store Charge ID
• stripeChargeOutcomeData(text) - Store Charge outcome data
• stripeClientSecret(string) - Store client secret
• stripeJsonData(text) - Store webhook JSON data
• stripeOrderNumber(number) - Store order number
• stripeSourceCanCharge(boolean) - Store if Stripe Source can be charged
• stripeSourceId(string) - Store Stripe Source ID

Payment transaction custom attributes:

• stripeChargeId(string) - Store Charge ID
• stripeCardID(string) - Store card ID
• stripeCustomerID(string) - Store Customer ID
• stripeDefaultCard(boolean) - Store Stripe default card
• stripeClientSecret(string) - Store client secret
• stripePRUsed(boolean) - Store payment request button used
• stripeSavePaymentInstrument(boolean) - Store save payment instrument
• stripeSourceID(string) - Store Stripe Source ID

Custom objects: The custom objects are listed in the Business Manager. Navigate to Merchant Tools > Custom Objects > Custom Objects to see the list of custom objects.

• StripeWebhookNotifications

Availability

Refer to the Stripe service level agreement to determine specific uptimes for the service. In case the service fails, no failover exists to allow transactions to proceed. Users receive a meaningful error message in this case.

Failover and recovery process

If the Stripe service is unavailable, the user won’t be able to check out. You can track the service availability in SFCC using the Service Status.

Support

If you experience problems or have recommendations for improvements, please contact Stripe Support.

Upgrading the LINK cartridge

Before you upgrade, we recommend:

• Backing up your files and any other custom dependencies
• Installing the latest version from LINK Marketplace in your test environment
• Testing the frontend UI and backend data integration
• Keeping a copy of any customisations you made to the module’s original code
• Porting over any customisations you made to the module’s code after upgrading and resolving any potential conflicts