Troubleshoot the app

To troubleshoot the Stripe Tax app for BigCommerce, add a product to the shopping cart and then start the checkout process.

If you don’t see a tax amount displayed, do the following:

• Verify that you installed and connected the Stripe Tax app correctly. Follow the installation steps again.
• Verify that the customer you added is in a market configured in the Provider targeting tax setting.
• Verify that the customer’s address is located in one of the registered locations. Many businesses miss or skip this step.
• Verify your tax registrations in the Stripe Dashboard.
• Verify that the customer isn’t tax-exempt.
• Verify where your tax is calculated. Some product tax codes might use the seller’s address instead of the shipping address for tax calculations. Check the Dashboard logs to determine the exact location where your taxes are applied.
  
  (Recommended) Select a product tax code with a description that closely matches your product. This is important because incorrect tax calculations often occur when selecting a general product tax code instead of a specific one. For example, selecting General - Services when a more specific category applies can result in taxes calculated based on the seller’s location. Selecting the most accurate tax code ensures taxes are calculated correctly.

For more information about why Stripe Tax applies zero tax to some calculations, see Zero tax amounts.

If you’re still experiencing issues after following these troubleshooting steps, you can contact us.

Testing limitations

The Stripe Tax app for BigCommerce only works in live mode. You can’t use the app in a testing environment.