Subscription and cancellation policies

Stripe offers annual subscription plans for various products. These plans include a set product usage entitlement and require an annual commitment. Learn how to manage your subscription, including cancellation, renewal, and billing processes using this guide.

How to cancel a subscription

All of our subscription plans require an annual commitment. Your annual contract starts at midnight UTC of the day after you sign up, and ends 1 year later. After you sign up for a subscription, you’re responsible for paying subscription and potential overage fees incurred for the entire year – even if you schedule a cancellation during your current term.

All of our subscription plans automatically renew for another 1 year term unless you schedule a cancellation to not renew your contract.

If you don’t want to automatically renew, you need to schedule a cancellation of your subscription before the auto-renew date.

To schedule a cancellation of your subscription:

• Navigate to your account’s settings page.
• Click on Your plans.
• Find the plan you want to cancel and click Manage plan.
• Click Cancel and read through the information we provide. Confirm your cancellation.
• You’ll see the scheduled date of cancellation listed on the plan’s detail page.

After you schedule your cancellation and reach the end of your current contract period, you’re automatically transitioned to a pay-as-you-go plan.

Stripe subscription fees

As a subscriber to any Stripe product, you’re responsible for a subscription fee and that covers your use of the product up to your selected product usage entitlement. If applicable, you’re also responsible for an overage fee on any volume beyond your selected product usage entitlement.

All of our subscriptions require an annual commitment. To learn more about these fees, see our pricing.

Product usage entitlements

Product usage entitlement is the designated amount of usage that you selected when signing up for your subscription plan. This is the amount of product usage included as part of the subscription fee you pay. If you go over this amount, you’re subject to overage fees in addition to your subscription fee.

Overage fees

Overage fees are additional fees that you incur if you go over your product usage entitlement. We only charge overage fees on the product usage beyond your selected product usage entitlement.

The following examples illustrate typical overage fees:

• Stripe Billing example: If your selected product usage entitlement is 100,000 USD per month, and you process 150,000 USD in a given month, you’re charged 0.67% on the additional 50,000 USD at the end of the month.
• Stripe Tax example: If your entitlement is 1,000 transactions per month and you process 1,200 transactions, you’re charged 0.48 USD per transaction on the additional 200 transactions at the end of the month.

Charge schedule and bills

You’re charged your recurring subscription fee when your subscription starts and again at the start of every subsequent billing period thereafter (this aligns with whichever plan you selected). You’re charged for any overage fees you incurred at the end of the month that you incurred them. Here’s an example:

If you purchase the annual contract for Stripe Billing with 100,000 USD in product usage entitlement that starts on 15 September 2024 at midnight UTC:

• Term: Your committed contract term with Stripe will be 15 September 2024 midnight UTC to 14 September 2025 midnight UTC.
• Subscription fee: You’ll owe a total of 7,440 USD plus applicable taxes to use Stripe Billing for the year, billed in monthly subscription fee instalments of 620 USD plus applicable taxes each month (that is, your subscription fee). The subscription fee is billed at the start of the subscription, and then every month on the same date thereafter. In this case, Stripe would charge you 620 USD plus applicable taxes on 15 September, 15 October, and so on.
• Overage fee: Overage fees only apply on volume beyond your selected product usage entitlement (100,000 USD per month in this example). Stripe bills overage fees at the end of the month that they’re incurred. For example, if monthly usage from 15 September–14 October is 150,000 USD. Your bill on 15 October would be:
  • An overage fee charge of 335 USD (50,000 USD volume beyond product usage entitlement multiplied by the 0.67% overage rate) plus applicable taxes for your overages incurred for 15 September–14 October.
  • The monthly subscription fee of 620 USD plus applicable taxes for the upcoming month (15 October – 14 November).

Contact us if you have any questions about your bill.

How Stripe charges you

You can only pay for Stripe’s subscription-based pricing using your Stripe Account balance. Standard terms and conditions related to paying with your Stripe Account balance apply.

Minimum contractual commitment for subscription-based plans

All our subscription plans require an annual commitment. Your annual contract starts at midnight UTC of the day after you sign up, and ends one year later. After you sign up for a subscription, you’re responsible for paying for the entire year – even if you schedule a cancellation during your current term.

If you’re looking for something more flexible, we have pay-as-you-go pricing plans.

Automatic subscription renewals

All our subscription plans automatically renew on the anniversary date for an additional one-year term. If you don’t want to automatically renew, you need to cancel your subscription before the auto-renew date, as set forth in our cancellation policy.

Accidental cancellations

If you scheduled a subscription cancellation by accident, you can undo this at any time before the contract renewal date:

• Navigate to your account’s settings page.
• Click on Your plans.
• Find the plan you want to re-subscribe to.
• If your plan is scheduled to be cancelled, you can undo it by clicking Revert cancellation below your cancellation information and then confirming it. If your cancellation has already occurred, you need to resubscribe by clicking View plans and following the steps to subscribe.

After it’s reinstated, your subscription automatically renews on the original auto-renew date (your one-year contract anniversary).

Changing your plan

You can upgrade your plan at any time. The plan will be effective at the start of your next billing period. For example, if you’re charged on the 15th of every month, and you upgrade your plan on 20 October, the new upgraded price and usage entitlement is applied effective 15 November.

However, you can’t downgrade your plan below your initial subscription plan during the contract period.

For example, if you sign up for the plan with 250,000 USD in Billing volume, you can upgrade to the 500,000 USD Billing volume tier, but can’t downgrade to the 100,000 USD Billing volume tier during the contract period. However, you can schedule a downgrade to the 100,000 USD tier to go into effect for the next annual contract period.

Monthly plans

We don’t offer monthly plans. If you’re looking for something more flexible, we have pay-as-you-go pricing plans.

Failed and missed payments

Stripe reserves the right to temporarily suspend your access to the Services if you fail to pay or are in violation of our standard terms. If you pay using your Stripe Balance, standard terms and conditions apply.

Refund policy for pre-paid subscription cancellations

We don’t offer refunds (prorated or otherwise) if you cancel before the end of your current term. We only offer our subscriptions on an annual commitment basis. By subscribing, you agree to pay for the subscription fee and any incurred overage fees.

Taxes on subscription purchases

We estimate the annual taxes to be collected based on current rates at checkout. Taxes and product taxability rates are subject to change. If you don’t see tax at checkout, there might be self assessment requirements in your jurisdiction.