Stripe customer balance in NetSuite

The connector represents a Stripe customer balance in NetSuite only after it’s used.

The connector creates a credit memo against an invoice for the amount paid when:

• The invoice is paid by a customer’s balance.
• The invoice is marked as paid.

If the invoice is only partially paid by the customer’s balance, a corresponding Stripe charge for the remaining balance must exist before the connector can create a credit memo. The connector won’t create a credit memo for a partially paid invoice that’s open with an outstanding amount.

The credit memo that represents the customer balance contains:

• Stripe: [invoice ID]. This credit memo was created by a Stripe customer's balance.
• The line item from the invoice

NetSuite items used for customer balances

If a customer balance isn’t completely used on the first invoice created after downgrading a product price, the connector does the following:

• Applies the credit memo representing the customer balance to future invoices
• Represents the credit memo as a Stripe Customer Balance item in NetSuite

The connector uses a global item to track customer balance usage in NetSuite because there isn’t a way to determine what the customer balance represents. You can optionally use a unique item for all customer balance credits. This allows you to make sure all discounts given through the customer balance post to a specific general ledger account. You can then run reports by item and see a breakout of customer balance usage.

Negative invoices

NetSuite doesn’t support negative amounts on invoices. The connector handles this scenario by creating an invoice with all line items with a zero amount. The connector represents a customer balance amount (the negative amount on an invoice) when it’s used on subsequent invoices.

For example, say you downgrade the price for a customer’s subscription. The prorated, unused amount on the subscription product price is greater than the amount of the prorated, new product price. If this occurs, the Stripe invoice has a negative amount total, which is added to the customer balance.