Troubleshoot the connectorPublic preview
Test and troubleshoot the features of the Stripe Tax Connector for BigCommerce.
To troubleshoot the Stripe Tax Connector for BigCommerce, add a product to the shopping cart and then start the checkout process.
If you don’t see a tax amount displayed, do the following:
- Verify that you installed and connected the Stripe Tax app correctly. Follow the installation steps again.
- Verify that the customer you added is in a market configured in the Provider targeting tax setting.
- Verify that the customer’s address is located in one of the registered locations. Many businesses miss or skip this step.
- Verify your tax registrations in the Stripe Dashboard.
- Verify that the customer isn’t tax-exempt.
For more information about why Stripe Tax applies zero tax to some calculations, see Zero tax amounts.
If you’re still experiencing issues after following these troubleshooting steps, you can contact us.