# Test the Stripe Tax Extension

Troubleshoot tax calculation issues and test your setup.

If you encounter any issues while using the Stripe Tax Extension for WooCommerce, you can use the information below to test tax calculation or identify and resolve issues.

## Test tax calculation

You can test how the Stripe Tax Extension for WooCommerce calculates tax for your products by manually creating an order or through your checkout flow. Testing the extension incurs fees and the [Stripe Tax Basic: Pay-as-you-go (PAYG) pricing](https://support.stripe.com/questions/understanding-stripe-tax-pricing#:~:text=Tax%20Basic%3A%20Pay%2Das%2Dyou%2Dgo) applies.

### Manual order creation example

To calculate and add tax to a manually created order:

1. On your website’s dashboard, go to **WooCommerce** > **Orders**.
1. On the **Orders** page, click **Add new order**.
1. Add your customer and order information, then click **Recalculate**.

If you don’t see tax added, you might not have a [registration](https://docs.stripe.com/use-stripe-apps/woocommerce/configuration.md#tax-registrations) in the customer’s jurisdiction.

### Checkout page example

To test how the extension calculates and adds tax on the checkout page:

1. View your shop as a customer.
1. Add a product to your cart.
1. Enter an address in a jurisdiction where you have an active [registration](https://docs.stripe.com/use-stripe-apps/woocommerce/configuration.md#tax-registrations).

The appropriate tax automatically calculates on the checkout page.

## Taxes applied to orders

Taxes apply only if your customer is located in a jurisdiction where you have a registration, and your product is taxable in that jurisdiction.

If taxes aren’t applying to orders, make sure the customer is in a jurisdiction where you have an active registration, and that you’ve properly set up and enabled the extension:

- Verify that the Stripe Tax Extension for WooCommerce is [configured and connected](https://docs.stripe.com/use-stripe-apps/woocommerce/configuration.md#connect-stripe-account) to your Stripe account.
- Verify that tax is enabled in the Dashboard, as follows:
  - On the **General** tab, select **Enable taxes**.
  - On the **Stripe Tax** tab, select **Enable tax collection**.

If taxes still aren’t applying to orders, the product might not be taxable for your customer in that jurisdiction, even if you’re registered. Check the [API responses](https://dashboard.stripe.com/workbench/logs) for more details about why the tax rate is zero.

## Multiple taxes

When you create an order, you might see multiples of the same tax amount. This isn’t an error. Occasionally multiple taxes exist with the same name and same amount that apply to a single line item.

You can choose to display a single total tax amount to your customers. To do so, go to **Settings** > **Tax** in your WooCommerce app, and select **As a single total** for **Display tax totals**.

## Transactions in Stripe reports

If you can’t see transactions in your Stripe reports, make sure your [Dashboard](https://dashboard.stripe.com/dashboard) isn’t in a *sandbox* (A sandbox is an isolated test environment that allows you to test Stripe functionality in your account without affecting your live integration. Use sandboxes to safely experiment with new features and changes).

After your customer completes their purchase and the extension records the transaction, you can expect a delay of a few minutes before the transaction appears in the Stripe reports in your Dashboard.

You can also find the tax transaction on the [Tax Transactions](https://dashboard.stripe.com/tax/transactions) page in your Dashboard.

## Limitations

- The Stripe Tax Extension for WooCommerce only works in live mode. You can’t use the extension in a sandbox.
- You can’t use [ship-from addresses](https://docs.stripe.com/tax/calculating.md#how-to-use-ship-from-addresses).

## See also

- [Install and configure the Stripe Tax Extension](https://docs.stripe.com/use-stripe-apps/woocommerce/configuration.md)

## Error logs

If you need to investigate issues or errors, an error log is available in **WooCommerce** > **Status** > **Logs**.