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Beyond payments

Mail order and telephone order (MOTO) payments

Learn how to process mail order and telephone order payments using Stripe Terminal.

Mail order and telephone order (MOTO) enables you to take payments over the phone or by mail by entering card details on a Stripe Terminal reader.

Supported readers: Stripe Reader S700, BBPOS WisePOS E

Requesting access

To begin taking MOTO payments, contact Stripe support for access.

Stripe Terminal provides you a user interface to input card details when taking payments or saving cards with MOTO. When using MOTO, the reader prompts you to enter the cardholder’s card number, CVC, expiry date and postal code. The reader then displays a summary of the card details, before submitting them for confirmation.

Note

MOTO transactions are card-not-present (CNP) transactions, and features available to card-present transactions (such as liability shifts and pricing) don’t apply to these subsequent charges.

Integration options

You can collect MOTO payments in two ways, depending on your business needs:

Compliance

You can only submit MOTO transactions when the cardholder isn’t present and they initiate the instruction over the phone or by mail. You must only submit transactions as MOTO transactions if you have determined they’re eligible. When building your checkout flow, make sure you obtain all necessary customer consents and agreements to save card details for future use. You must comply with all applicable laws and rules in your region. Review your compliance obligations, including PCI requirements.

Availability

Regional considerations
Malaysia

MOTO isn’t available in Malaysia.