Diagnose connection issues with cloud storage

If you have issues with your Stripe Data Pipeline connection to your cloud storage, use this guide to check common configuration points. Select your cloud storage provider below for specific troubleshooting steps.

Google Cloud Storage

First, confirm that the bucket and project names match those in the Data Pipeline Dashboard:

1. Navigate to the Data Pipeline Dashboard.
2. Save the bucket and project listed for your Google Cloud Storage connection.
3. Open the Cloud Storage bucket page under the correct Google Cloud Project.
4. Confirm that the bucket listed in your Dashboard appears in your console.

To confirm that the roles and permissions are correct:

1. Navigate to your Cloud Storage bucket details, then click the Permissions tab.
2. Confirm that your Service Account includes the following roles: Storage Object User, Storage Object Creator, and Storage Insights Collector Service.

Make sure that you continue to confirm the Google Cloud Status Dashboard for any ongoing issues with Google Cloud Storage. Contact us if these steps don’t resolve your connection issues.

Azure

First, confirm that the container is correct:

1. Navigate to the Storage Accounts page.
2. Click Storage browser > Data storage > Containers.
3. Confirm that your container from the Data Pipeline Dashboard appears on the Azure Containers page.

To confirm that the access key still exists:

1. Navigate to the Storage Accounts page.
2. Click Security + networking > Access keys.
3. Confirm that the shared access key still exists.

To confirm that the Resource group and Subscription ID are correct:

1. Navigate to the Storage Accounts page.
2. Click Overview.
3. Confirm that the Resource group and Subscription ID match those from the initial onboarding. Make sure that you continue to confirm the Azure Status Dashboard for any ongoing issues with Azure. Contact us if these steps don’t resolve your connection issues.

Amazon S3

To confirm you attached the policy you created to the new trust role:

1. Navigate to the IAM console and click Policies.
2. Select the policy created in step 4 (for example, stripe-data-pipeline-policy).
3. Click Entities attached and confirm that stripe-data-pipeline-s3-role appears under Attached as a permissions policy.
4. If not, click Attach, then select stripe-data-pipeline-s3-role and click Attach policy.