Pagamenti Satispay

Satispay è un metodo di pagamento tramite wallet prepagato, disponibile per le attività in Italia. Quando i clienti selezionano Satispay come metodo di pagamento, Stripe li reindirizza al sito web di Satispay per completare la transazione. Ricevi immediatamente il pagamento.

Flusso di pagamento

Below is a demonstration of the Satispay payment flow from your checkout page:

Inizia

You don’t have to integrate Satispay and other payment methods individually. If you use our front-end products, Stripe automatically determines the most relevant payment methods to display. Go to the Stripe Dashboard and enable Satispay. To get started with one of our hosted UIs, follow a quickstart:

• Checkout: Our prebuilt, hosted checkout page.
• Elements: Our drop-in UI components.

Other payment products

The following Stripe products also let you add Satispay from the Dashboard:

• Payment Links

If your integration requires manually listing payment methods, learn how to manually configure Satispay as a payment.

Categorie di attività vietate e soggette a limitazioni

In addition to the categories of goods or services sold and businesses restricted from using Stripe overall, the following categories are prohibited from using Satispay:

• Automobile Associations
• Betting/Casino Gambling
• Civic, Social, Fraternal Associations
• Direct Marketing - Catalog Merchant
• Financial Institutions
• Government Services (Not Elsewhere Classified)
• Other categories at the discretion of Satispay

Contestazioni

Satispay has a claims process that allows transaction disputes. Customers can open disputes for cases of suspected fraud, double payments, or a difference between an order and a transaction amount.

After the customer initiates a dispute, Stripe notifies you using:

• Email
• La Dashboard Stripe
• Un evento API charge.dispute.created (se la tua integrazione è configurata per ricevere webhook)

Stripe holds back the disputed amount from your balance until Satispay resolves the dispute.

Ti chiediamo di caricare prove inequivocabili che dimostrino che hai evaso l’ordine di acquisto utilizzando la Dashboard Stripe. Queste prove possono includere:

• ID tracciabilità
• Data di spedizione
• Documentazione relativa all’acquisto di beni non tangibili, come un indirizzo IP o una ricevuta inviata tramite email
• Documentazione relativa all’acquisto di servizi o prodotti fisici, come un numero di telefono o un avviso di ricevimento
• Record of refund (for purchase you’ve already refunded)

Per gestire le contestazioni a livello di codice, rispondi alle contestazioni utilizzando l’API.

This information helps Satispay determine if a dispute is valid. Make sure the evidence you provide contains as much detail as possible from what the customer provided at checkout. You must submit the requested information within 12 calendar days. If Satispay resolves the dispute with you winning, we return the disputed amount to your Stripe balance. If Satispay rules in favor of the customer, the balance charge becomes permanent.

Rimborsi

Satispay supports full and partial refunds. The refund period is up to 180 days after the purchase. Refunds for Satispay payments are asynchronous and take up to 5 minutes to complete. Stripe notifies you of the final refund status using the refund.updated or refund.failed webhook event. When a refund succeeds, the Refund object’s status transitions to succeeded. If a refund fails, the Refund object’s status transitions to failed and we return the amount to your Stripe balance. You’ll then need to arrange an alternative way of providing your customer with a refund.

Collega

If you use Connect, you must consider the following before you enable and use Satispay.

Request Satispay capabilities for your connected accounts

Set the satispay_payments capability to active on your platform account, and on any connected accounts you want to enable Satispay for. You can also request more account capabilities.

Merchant of record and statement descriptors

Il tipo di addebito dei pagamenti Connect potrebbe modificare la voce per gli estratti conto predefinita e il nome dell’esercente che appare sull’applicazione bancaria e sulle e-mail di conferma del cliente.

Valute supportate

Puoi creare pagamenti Satispay nelle valute che si applicano al tuo Paese. La valuta locale predefinita per Satispay è eur e l’importo dell’acquisto viene mostrato ai clienti anche in eur.