GrabPay payments

Learn about GrabPay, a common payment method in Southeast Asia.

GrabPay is a payment method developed by Grab. GrabPay is a digital wallet. Customers maintain a balance in their wallets that they pay out with.

To pay with GrabPay, customers are redirected to GrabPay’s website, where they have to authenticate the transaction using a one-time password. After authenticating, customers are redirected back to your website.

Customer locations
Singapore, Malaysia
Presentment currency
SGD, MYR
Payment confirmation
Customer-initiated
Payment method family
Wallet
Recurring payments
No
Payout timing
Standard payout timing applies
Connect support
Yes
Dispute support
No
Manual capture support
No
Refunds / Partial refunds
Yes / Yes

Payment flow

Below is a demonstration of the GrabPay payment flow from your checkout page:

Get started

You don’t have to integrate GrabPay and other payment methods individually. If you use our front-end products, Stripe automatically determines the most relevant payment methods to display. Go to the Stripe Dashboard and enable GrabPay. To get started with one of our hosted UIs, follow a quickstart:

Checkout: Our pre-built, hosted checkout page.
Elements: Our drop-in UI components.

Other payment products

The following Stripe products also let you add GrabPay from the Dashboard:

If your integration requires manually listing payment methods, learn how to manually configure GrabPay as a payment.

Check out the GrabPay sample on GitHub.

Refunds

GrabPay payments can be refunded up to 90 days after the original payment. Refunds for GrabPay payments are asynchronous and take up to 5 minutes to complete. We will notify you of the final refund status using the refund.updated or refund.failed webhook event. When a refund succeeds, the Refund object’s status transitions to succeeded. If a refund fails, the Refund object’s status transitions to failed and we return the amount to your Stripe balance. You then need to arrange an alternative way of providing your customer with a refund.

Disputes

GrabPay payments have a low risk of fraud or unrecognized payments because the customer must authenticate the payment with Grab. Therefore, there is no dispute process that can result in a chargeback and funds being withdrawn from your Stripe account.

Branding guidelines

Use the branding guidelines provided by GrabPay when building your checkout page. Assets such as logos and buttons are available for download as a zip file.