# Gift card decline codes

Learn about gift card decline codes and how to resolve them when a charge or operation fails.

> Request access to the Gift card private preview by contacting your Account Executive or by sending an email to [terminal-gift-cards@stripe.com](mailto:terminal-gift-cards@stripe.com) with the following information:
> 
> - Use case for in-person and/or online gift card acceptance
- Terminal device and integration type
- Gift card provider
- Country/countries where gift cards will be accepted
- Estimated annual gift card transaction volume

Gift cards use a subset of the Stripe [decline codes](https://docs.stripe.com/declines/codes.md). Our decline codes expand on issuer decline codes by going into more detail about the specific reason for the decline.

## Decline codes 

| Decline code | Description |
| --- | --- |
| `card_already_activated` | The card has already been activated. Retries won’t succeed. |
| `currency_not_supported` | The payment provider doesn’t support this currency. Retries won’t succeed. |
| `do_not_honor` | The card was declined for an unknown reason. The customer needs to contact their card issuer for more information. |
| `expired_card` | The card registered with the payment provider has expired. Retry attempts might succeed after the customer takes action to resolve the issue with their account. |
| `fraudulent` | The payment was declined because the partner suspects that it’s fraudulent. Don’t report more detailed information to your customer. Instead, present it as a `partner_generic_decline`. |
| `incorrect_number` | The card number is incorrect. The customer needs to try again using the correct card number. |
| `insufficient_funds` | The customer needs to use an alternative payment method. |
| `invalid_account` | The card, or account the card is connected to, is invalid. The customer needs to contact their card issuer to check that the card is working correctly. |
| `invalid_amount` | The payment provider doesn’t allow the amount. Retries won’t succeed. |
| `invalid_pin` | The PIN entered is incorrect. The customer needs to try again using the correct PIN. |
| `invalid_track_data` | The card data is invalid. The customer needs to contact their card issuer to check that the card is working correctly. |
| `lost_card` | The payment was declined because the card is reported lost. Don’t report the specific reason for the decline to the customer. Instead, present it as a `partner_generic_decline`. |
| `lost_or_stolen_card` | The payment was declined because the card is reported lost or stolen. Don’t report the specific reason for the decline to the customer. Instead, present it as a `partner_generic_decline`. |
| `online_or_offline_pin_required` | The card was declined because it requires a PIN. If the card reader supports Online PIN, prompt the customer for a PIN without creating a new transaction. If the card reader doesn’t support Online PIN, the customer needs to insert their card and enter a PIN. |
| `partner_action_not_supported` | The payment provider doesn’t support this action. Retries won’t succeed. |
| `partner_generic_decline` | The payment provider has declined the payment. |
| `pin_try_exceeded` | The allowable number of PIN tries was exceeded. The customer must use another card or method of payment. |
| `processing_error` | The payment provider encountered a processing error. |
| `stolen_card` | The payment was declined because the card is reported stolen. Don’t report more detailed information to your customer. Instead, present it as a `partner_generic_decline`. |
| `try_again_later` | The card was declined for an unknown reason. The customer can try again later. |