# Configure email for Consumer Credit Issuing

Configure sender addresses and custom domains for regulated notices and support emails.

Stripe sends several categories of email to consumers on your platform’s behalf. Each category uses a different sender address and requires separate configuration.

## Email addresses

| Sender address | Reply-to | Configurable | Usage |
| --- | --- | --- | --- |
| `card-issuing-notices@{{YOUR_DOMAIN}}` | No-reply | No | All [regulated customer notice emails](https://docs.stripe.com/issuing/compliance-us/issuing-regulated-customer-notices.md): Adverse Action Notices, payment confirmations, scheduled payment notifications, dispute updates. |
| `support@cardsupport.{{YOUR_DOMAIN}}` | `support@cardsupport.{{YOUR_DOMAIN}}` | Yes | Outbound support emails: collecting dispute evidence, collecting military service or bankruptcy documentation, resolving complaints or following up on phone cases. |
| `identity-verification@cardsupport.{{YOUR_DOMAIN}}` | `identity-verification@cardsupport.{{YOUR_DOMAIN}}` | Yes | Identity verification emails sent when Stripe requires additional verification from a cardholder or applicant, for example because of fraud alerts on their credit report. |
| `security@{{YOUR_DOMAIN}}` | No-reply | Yes | Multi-factor authentication messages for support cases. |

## Design

Stripe sends all emails with your platform’s branding, including logo, icon, and theme colors. Configure your branding in the [Stripe Dashboard](https://dashboard.stripe.com/settings/connect/communication/email_preview?activeProduct=issuing_notices_spend_card). You can preview emails before they’re sent from the same page.

## Set up custom domains

### Regulated customer notice emails

To send regulated customer notice emails from `card-issuing-notices@{{YOUR_DOMAIN}}`, follow the [custom email domain setup guide](https://docs.stripe.com/get-started/account/email-domain.md).

### Support emails

Stripe uses Amazon SES to send and receive emails at `support@cardsupport.{{YOUR_DOMAIN}}` and `identity-verification@cardsupport.{{YOUR_DOMAIN}}`. This requires a separate setup from regulated notice emails.

#### Add DKIM keys

Stripe provides DKIM keys that you must add to your DNS records for `cardsupport.{{YOUR_DOMAIN}}`. These keys prove domain ownership to Stripe and Amazon SES.

#### Set up MX records

MX records ensure that replies to the support email addresses are correctly routed to Stripe. Add an MX record for `cardsupport.{{YOUR_DOMAIN}}` pointing to `inbound-smtp.us-west-2.amazonaws.com`.

See the [Amazon SES documentation](https://docs.aws.amazon.com/ses/latest/dg/receiving-email-mx-record.html) for instructions on setting up MX records.