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Payments
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Payments
Finance automation
Platforms and marketplaces
Money management
Overview
Start an integration
Products
Global Payouts
Capital
Issuing cards
    Overview
    How Issuing works
    Global availability
    Manage fraud
    Cards
    Choose your card type
    Virtual cards
    Issue virtual cards
    Physical cards
      Choose card bundle
      Order a custom bundle
      Create a design
      Issue cards
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      Get support for self-service cards
    Manage cards
    Digital wallets
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    Add funds to your card programme
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    Issuing with Connect
    Set up an Issuing and Connect integration
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    Overview
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    Customer support for Issuing and Treasury
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    Marketing guidance (Europe/UK)
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Treasury
Manage money
HomeMoney managementIssuing cardsPhysical cards

Create a design

Create and name your bundle design.

Copy page

To create and name your design in the Issuing Dashboard or API before issuing cards to your cardholders, go directly to the Designs tab and click on New design. The standard option is always available, while the custom option becomes available after you order a custom bundle.

Use a standard bundle

  1. Visit the Designs tab in the Issuing Dashboard.

    Personalisation designs
  2. Click New design on the upper right and select the Standard physical bundle type.

  3. Select a white or black card.

    Choose a physical bundle
  4. Upload your card logo. The logo must be in .PNG format, with a legible size of 1000px by 200px. It must be a binary image containing a black logo on a white background with no greyscale.

  5. Set your carrier text.

    Custom carrier letter
  6. Review the design summary and set a name used to specify the physical bundle when issuing cards to your cardholders.

  7. Click Submit to send your design for review.

Use a custom bundle

  1. Visit the Designs tab in the Issuing Dashboard.

    Personalisation designs
  2. Click New design on the upper right and select the Custom physical bundle type.

  3. Select the custom bundle from the drop-down list. Stripe enables visibility of the bundle in the Dashboard after the order has been manufactured and made live. See Order a custom bundle for more details.

    1. If you’ve chosen to add another logo during personalisation, you’re prompted to upload your card logo next. Ensure the logo is in .PNG format, with a legible size of 1000px by 200px. It must be a binary image containing a black logo on a white background with no greyscale.

    2. If you’ve chosen the standard carrier, you’re prompted to upload your carrier text next.

    Custom physical bundle
  4. Review design summary and set a personalisation design name. The personalisation design name is used to specify the physical bundle when issuing cards to your cardholders.

    Custom design summary
  5. Click Submit to send your design for review. This is only applicable when an additional logo is added on the card or text is added on the standard carriers.

Design review

Stripe reviews all logos and carrier text to make sure they comply with the guidelines set by our partner networks. We approve almost all designs, but we might reject yours if it contains:

  • The name of another legal entity.
  • A reference to a different network (for example, Mastercard if you’re issuing on Visa).
  • The name of a geographic location.
  • A reference to non-fiat currency (for example, cryptocurrency).
  • Advertising or promotional language.
  • Inappropriate text or imagery.

Design rejection

If Stripe rejects your design, we notify you by email within 2 business days and ask you to resubmit an updated design. When Stripe approves your design, we submit any cards that you issued using the design to the vendor. To issue cards with your newly created personalisation design, see Issue cards.

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