# Stripe Discord server

Ask technical questions to Stripe developers.

You can join the Stripe Discord server to contact Stripe developers for help building your Stripe integrations.

## Prerequisites

Before you contact us on Discord, make sure you meet the following requirements:

- You’re a developer.
- You have a technical question about Stripe.
- Your question is about publicly available features.
- You can ask your question in English.
- You’re available to have a real-time conversation.
- You’re comfortable having the conversation in public.

Alternatively, you can contact [Stripe support](https://support.stripe.com/contact).

## Ask a question 

1. Click the button to join our Discord server. [Join Discord server](https://stripe.com/go/developer-chat)
1. Create a Discord account if you don’t have one, and accept the invitation.
1. After joining, go to the #help channel in the sidebar.
1. Read the instructions, then select a button at the bottom of the channel that relates to your question. No buttons means the channel is closed. See [hours of operation](https://docs.stripe.com/discord.md#hours).
1. Complete the form with as much detail as possible about your question and submit to create a new thread in the #dev-help channel.
1. Open the thread created for your question.
1. A Stripe developer will join the thread and help within 15 minutes. You can recognize Stripe developers by the Stripe icon next to their name.
1. The thread becomes read-only after it’s solved or becomes inactive. You can start a new thread by going back to the #help channel.
![](https://docs.stripecdn.com/aff2b37cd9d4aa2777a5b14b57691351c12c5b3730b23f2738ad8e313dcf2275.mp4)
### Example use cases 

The following examples show what kinds of questions Stripe developers can answer on Discord.

| Technical questions                                      | Non-technical questions                                |
| -------------------------------------------------------- | ------------------------------------------------------ |
| ✓ valid An API request is returning an unexpected error. | ❌ invalid How to do something in the Stripe Dashboard. |
| ✓ valid A webhook endpoint is not working as expected.   | ❌ invalid Why this payment was declined.               |
| ✓ valid How to implement a specific payment flow.        | ❌ invalid When a payout will arrive.                   |

### Server rules 

While on the Discord server, follow these rules:

- Be respectful of others. There’s no tolerance for any type of harassment, sexism, bigotry, racism, or hate speech.
- Keep conversations professional, on topic, and suitable for work. This server is for Stripe developers to discuss technical matters, integrations, and similar subjects in a safe and friendly environment. Don’t use obscenities, profanity, or inappropriate language.
- We can’t discuss private account issues or any grievances you might have with Stripe. For these matters please contact [support](https://support.stripe.com/contact).
- Don’t self-promote. You can talk about what you’re building, but don’t do so with the intention of self-promotion or advertising.
- Spam isn’t permitted. Don’t repost the same content multiple times. Don’t contact other people on the server for inappropriate reasons.
- Don’t report Stripe accounts and/or websites here. Stripe considers this harassment and won’t tolerate it. If you have concerns about a Stripe account let us know by contacting [support](https://support.stripe.com/contact/email).
- Follow the [Stripe Developer Code of Conduct](https://stripe.com/legal/developer-code-of-conduct) and [Discord’s Community Guidelines](https://discord.com/guidelines) and [Terms of Service](https://discord.com/terms).
- Don’t direct-message (DM) Discord users with your questions. Use the #⁠help channel for technical and integration questions, or [Stripe support](https://support.stripe.com/contact) for anything else.
- Buying, selling, or renting Stripe accounts is against [Stripe’s Terms & Conditions](https://stripe.com/legal) and will result in banning of your account. Ignore anyone who asks to buy or rent your account.

## Hours of operation 

Stripe developers are available to respond to questions in Discord during the following UTC timezone hours of operation.

| Sunday          | Monday               | Tuesday              | Wednesday            | Thursday             | Friday                 | Saturday        |
| --------------- | -------------------- | -------------------- | -------------------- | -------------------- | ---------------------- | --------------- |
| ❌ closed Closed | ✓ open Opens at 4 am | ✓ open Open 24 hours | ✓ open Open 24 hours | ✓ open Open 24 hours | ✓ open Open until 9 pm | ❌ closed Closed |

The server can also close during national holidays or for internal events.