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Payments
Finance automation
Platforms and marketplaces
Money management
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Payments
Finance automation
Get started
Payments
Finance automation
Platforms and marketplaces
Money management
Overview
Get started with Connect
Integration fundamentals
Example integrations
    Build a marketplace
    Build a SaaS platform
    Charge SaaS fees to connected accounts
    Build a fully embedded Connect integration
      Embedded managed risk
      Embedded support
      Embedded communications
Onboard accounts
Configure account Dashboards
Accept payments
Pay out to accounts
Manage your Connect platform
Tax forms for your Connect platform
Work with connected account types
HomePlatforms and marketplacesExample integrationsBuild a fully embedded Connect integration

Embedded Connect Support

Use Stripe support management features from your own website.

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In some configurations that use embedded components, Stripe provides targeted support for your connected accounts. That support is available when your connected accounts don’t have access to a Stripe-hosted Dashboard and your platform isn’t liable for their negative balances. It includes:

  • A Stripe-hosted support site with self-serve content specific to Stripe’s embedded components
  • Access to email and live chat support for your connected accounts
  • Links to the self-serve support site in your embedded components and co-branded risk and compliance emails

Your connected accounts might need help with payment processing-specific issues like responding to disputes or confirming expected fund settlement times. They can also have questions about risk interventions where only Stripe has full visibility and control. Providing direct access to Stripe Support for such situations greatly reduces your platform support team’s operational load. In addition, you can implement a complete self-serve solution for risk interventions by combining that support access with Stripe Managed Risk.

Prerequisites

Set up your platform with a fully embedded connect configuration. The Stripe-hosted self-serve support site becomes discoverable to your users after you implement the required embedded components for your configuration.

Access the support site

Your users can access the Stripe-hosted support site at https://support.stripe.com/embedded-connect/.

Embedded components include Contact support links in the bottom right of each dialog. We also include links in flows where users are most likely to need Stripe’s help.

Dialog showing contact support link

Each of the following embedded components contains links to contact support:

  • Account management
    • Edit Professional details
    • Edit Public details
    • Edit Personal details
    • Edit Payout details
  • Notification banner
    • Compliance forms
    • Risk forms
  • Onboarding
  • Authentication dialog

Self-serve help

The support site includes articles and related questions across several topic areas, including the following:

  • Accounts
  • Declines
  • Disputes
  • Fraud
  • Legal
  • Payments
  • Payouts
  • Privacy
  • Refunds
  • Reserves
  • Verification
Example support site article

Contacting support

Contact support links appear on the right side of each page on the self-serve support site.

If the user is authenticated (for example, provided an SMS OTP), clicking the link opens a support widget. The widget lets them start a real-time chat with Support or send an email.

Contact support through the support site

Clicking the link while not authenticated, or clicking Send us an email in the widget, opens a form to open a support case by email.

Chat with support through the support site
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