Manage connected accounts with the Dashboard
Learn about using the Stripe Dashboard to find and manage connected accounts.
You can use the Dashboard to inspect, support, and better understand your platform’s connected accounts.
The Connected accounts page displays a list of your connected accounts with basic information such as each account’s status and payment balance. You can filter and sort the list to do things such as:
- View accounts that are restricted or have other issues that you can help resolve.
- View your largest accounts.
- View accounts based on their status.
- Review compliance information to take action on requirement updates. Use the instructions provided to make sure that your connected accounts remain enabled when requirements change.
For individual connected accounts, some common tasks you can do in the Dashboard include:
Status badges
Status badges provide a way to understand the status of an account. You can hover over the badges to view contextual information, and you can click the status tabs to view accounts grouped by that status. Status badges include:
| Status | Description |
|---|---|
Restricted | The account has at least one inactive capability, not counting inactive payment methods. Additional information usually needs to be collected to enable these accounts. Click on an account to view details about any inactive capabilities and their requirements. If information is required to enable the account, it appears in an Actions required list at the top of the Connected account details page. |
Restricted soon | The account has currently due requirements with an upcoming due date. If information is required to enable the account, it appears in an Actions required list at the top of the Connected account details page. |
In review | The account is being reviewed or verified by Stripe. This occurs when:
Review times vary depending on the requirement, but they typically last 24–48 hours. |
Enabled | The account is in good standing, with all capabilities enabled, not counting payment methods. Some enabled accounts might eventually become subject to additional requirements if they reach a certain payment volume threshold. These potential requirements appear in an account’s requirements as If an account has potential eventually due requirements:
|
Rejected | Your platform or Stripe rejected the connected account. Hover over the status badge to see whether your platform or Stripe rejected the account. Check the Actions required list at the top of the Connected account details page to see the reason the account was rejected. In general, accounts are rejected by Stripe if they’re suspected of fraudulent activity. |
Use platform branding for connected accounts
To apply your platform branding settings to all new connected accounts, open Onboarding interface in your Connect settings, click Customize, and enable Copy platform branding. When Copy platform branding is enabled, elements of your platform branding automatically apply to all new accounts.
To update the branding settings of an existing connected account, use the Accounts API:
- Accounts v2: Update the configuration.merchant.branding hash.
- Accounts v1: Update the settings.branding hash.