Comms Center

Overview

Platforms that want to update the email addresses Stripe has on file for connected accounts can update them using the Comms Centre collection flow.

Collecting email addresses

After hitting ‘Get Started’, you see the main page for collection and validation.

Download a template with all your connected accounts that are eligible for receiving communications.

You get a template CSV like this:

Account ID,Business Name,First Name,Last Name,Email Address (please add or replace),User has claimed primary user email address
acct_123abc,Connected Account A,John,Doe,,✔
acct_456def,Connected Account B,,,,✗

Add the email addresses you want to add to the business within Stripe

For example, a filled-in CSV might look like this:

Account ID,Business Name,First Name,Last Name,Email Address (please add or replace),User has claimed primary user email address
acct_123abc,Connected Account A,John,Doe,email-a@email.com,✔
acct_456def,Connected Account B,,,email-b@email.com,✗

Upload the file with your changes

The filename doesn’t matter. Only the Account ID and Email Address (please add or replace) fields matter here; the rest are only for validating your changes.

Wait for validation to complete and verify the account changes are correct.

Confirm your changes

After confirming, you see the completion state. Updates can take some time, depending on how many email addresses you’ve uploaded. We send email updates to any webhooks you’ve configured.

Important usage notes

• Comms Centre can only currently handle CSV files with 500,000 rows. If you have more than that, break up your CSV into multiple files.
• If you get validation errors, make sure your headers on your CSV match the expected headers. The required columns are Account ID which has the acct_ tokens and Email Address (please add or replace) which has the desired email address.