Comms Center
Collect and send communications to connected accounts.
Overview![](https://b.stripecdn.com/docs-statics-srv/assets/fcc3a1c24df6fcffface6110ca4963de.svg)
Platforms that want to update the emails Stripe has on file for connected accounts can update them using the Comms Center collection flow.
Collecting emails![](https://b.stripecdn.com/docs-statics-srv/assets/fcc3a1c24df6fcffface6110ca4963de.svg)
After hitting Get Started you see the main page for collection and validation.
![Comms Center Getting Started](https://b.stripecdn.com/docs-statics-srv/assets/comms-center-get-started.0342e9ed411102b9c81f3bfd3b075010.png)
1. Download a template with all of your connected accounts that are eligible for receiving communications.![](https://b.stripecdn.com/docs-statics-srv/assets/fcc3a1c24df6fcffface6110ca4963de.svg)
![Comms Center Download Step](https://b.stripecdn.com/docs-statics-srv/assets/comms-center-download-emails.0f98ff258879870ce5a83603524c33ac.png)
You get a template CSV like this:
Emails.csv
Account ID,Business Name,First Name,Last Name,Email Address (please add or replace),User has claimed primary user email address acct_123abc,Connected Account A,John,Doe,,✔ acct_456def,Connected Account B,,,,✗
2. Add the email addresses you want to add to the business within Stripe![](https://b.stripecdn.com/docs-statics-srv/assets/fcc3a1c24df6fcffface6110ca4963de.svg)
For example, a filled out CSV might look like this:
Emails_Updated.csv
Account ID,Business Name,First Name,Last Name,Email Address (please add or replace),User has claimed primary user email address acct_123abc,Connected Account A,John,Doe,email-a@email.com,✔ acct_456def,Connected Account B,,,email-b@email.com,✗
3. Upload the file with your changes![](https://b.stripecdn.com/docs-statics-srv/assets/fcc3a1c24df6fcffface6110ca4963de.svg)
The filename doesn’t matter. Only the Account ID and Email Address (please add or replace) fields matter here, the rest are only for validating your changes.
![Comms Center Upload Step](https://b.stripecdn.com/docs-statics-srv/assets/comms-center-upload-emails.9ec27a2b1c9e46fd2d342f2b2c5ed923.png)
4. Wait for validation to complete and verify the account changes are correct.![](https://b.stripecdn.com/docs-statics-srv/assets/fcc3a1c24df6fcffface6110ca4963de.svg)
![Comms Center Validation Step](https://b.stripecdn.com/docs-statics-srv/assets/comms-center-validation.09e86d5773685dea8a7ce28578abaaff.png)
5. Confirm your changes![](https://b.stripecdn.com/docs-statics-srv/assets/fcc3a1c24df6fcffface6110ca4963de.svg)
After confirming, you see the completion state. Updates can take some time, depending on how many emails you’ve uploaded. We send email updates to any webhooks you’ve configured.
![Comms Center Confirmed](https://b.stripecdn.com/docs-statics-srv/assets/comms-center-confirmed.b5a1286831c481edc0055551ad4c5f6d.png)
Important usage notes![](https://b.stripecdn.com/docs-statics-srv/assets/fcc3a1c24df6fcffface6110ca4963de.svg)
- Comms Center can only currently handle CSVs with 500,000 rows. If you have more than that, break up your CSV into multiple files.
- If you get validation errors, make sure your headers on your CSV match the expected headers. The required columns are
Account ID
which has theacct_
tokens andEmail Address (please add or replace)
which has the desired email.