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Acceptable verification documents by country

Learn which documents Stripe accepts for verification of identity, address, and legal entity.

See the following list of documents that Stripe accepts as proof of identity, address, and entity for each country Stripe supports.

Common requirements

  • Identity documents (including but not limited to passports and driver’s licenses) must be no more than one step removed from the original document:
    • Document copies and scans must be in PDF format and taken directly from the original document; they can’t be processed, converted, or embedded in other files
    • A picture of a physical document must be the original, unprocessed picture in JPEG or PNG format
    • Screenshots aren’t acceptable
  • When the back side of a document contains required information, and you submit it using the API, include an image of the back side using the document_back parameter
  • Photos and scans of the Photo IDs must be in color
  • Photos of paper documents must be in color, but scans of paper documents (not Photo IDs) may be black and white
  • Images must not be low-quality
  • Identity and legal entity documents must not be expired
  • Documents must be readable and in a valid upload file format
  • Documents must not be cropped or missing pages with crucial information, and all borders must be visible
  • If the country of residence differs from the country of the account, a passport is required for identity verification

How to use this page

If you received a verification request from Stripe, follow these steps:

  1. Select your country from the dropdown below
  2. Choose the document type you need to provide:
    • Identity documents: Passport, driver’s license, or government-issued ID
    • Address documents: Utility bill, bank statement, or other proof of address
    • Company or entity documents: Business registration, tax documents, or incorporation papers
    • Bank account documents: Bank statements or account verification
    • Registration status: Nonprofit or charity registration documents
    • Relationship documents: Documents proving ownership or directorship

Select a country to view its requirements

The cross border scenario is not applicable for an Individual/Sole-Prop accounts, which means the user needs to reside in the Account Country ONLY, the scenario an user can key-in an overseas address (Country Y) is only for Non-Individual/Non-Sole Proprietor accounts (Registered Business/Corporations/Company). It is understood that an owner/rep may be overseas.

Acceptable forms of address verification:

  • Komunalinių mokesčių sąskaita (Utility bill)
  • Išrašas iš finansų institucijos (Statement from a financial institution)
  • Vyriausybės institucijos laiškas (Letter issued from a government institution)

Required information:

  • Full legal name that matches the name in your settings
  • Personal address that matches the personal address in your settings
  • Document that’s dated within the acceptable range, if specified in the above country section

Cross Border Verification Requirements

If the country either doesn’t have any address verification documents listed or is missing from the list of documents, we accept the following documents:

  • A utility bill (issued within the last 6 months)
  • A bank statement (issued within the last 6 months)

Be aware of the following exceptions:

  • For cross border situations where a US person is added to a non-US account, a US driver’s license is an acceptable form of proof of address.
  • Credit card statements are acceptable documents for proof of address for China based owners and directors.
  • For Singapore based Stripe accounts, a CN ID Card is acceptable as proof of Address.
  • A Turkish Resident Certificate is an acceptable form of address verification for Turkey based account representatives.

If you can’t provide any of the listed address documents, see our cross border verification requirements above, or contact Stripe support.

Support articles

Why was my document rejected?

If Stripe rejected your document, it’s usually for one of these reasons:

  • Document is expired: Identity and legal entity documents must be current and not expired.
  • Screenshot instead of original: We need the original scan (PDF) or photo (JPEG/PNG), not a screenshot,
  • Name mismatch: The name on the document must exactly match the name in your Stripe account settings.
  • Document is cropped or incomplete: All borders must be visible and no pages can be missing.
  • Poor image quality: Document must be clear, readable, and in focus.
  • Wrong file format: Document copies must be PDF. Photos must be JPEG or PNG.
  • Missing back side: If your document is double-sided (like some IDs), you must include both sides.
  • Black and white photo ID - Photo IDs must be submitted in color

If your document was rejected:

  1. Review the rejection reason in your Dashboard.
  2. Check that your document meets all requirements listed above.
  3. Re-upload a corrected version through your Dashboard.

If you’re still having issues, contact Stripe support for help with document verification.

Upload your verification documents

Due to the sensitive nature of your verification documents, Stripe can only accept documents that are uploaded through the Dashboard. Don’t send documents by email.

In the Dashboard, banners direct you to the correct location to upload any required documents. To upload your document:

  1. Go to your Stripe Dashboard.
  2. Navigate to Account verifications.
  3. Find the verification request banner or the document type you need to provide.
  4. Upload your document in the required format (PDF for scans, JPEG or PNG for photos)